SMART METERS

A smart meter is an electronical meter that records the energy you use. They are self-reading and automatically send reads to your supplier, meaning no more manual meter readings and no more estimated bills. Just automated reads, accurate bills and a better view of your electricity usage.

Here are some handy resources to learn more about smart meters:

• Citizen Advice
• Smart Energy GB
• Ofgem Smart Meters
• Energy UK
• CoMCoP (Consolidated Metering Code of Practice)

Yes, smart meters have undergone testing and are covered by strict EU and UK safety laws. Public Health England has conducted an independent assessment and has issued a statement confirming there is no risk. Visit GOV.UK for more information.

We install smart meters free of charge for your business. Installation is between 8:00 and 17:00, Monday to Friday. However, if you require an appointment in the evenings or at weekends, we will charge you for an out-of-hours install. So if you require an appointment outside of these times, please discuss this when booking your installation.

We want to make sure you have all the information you need on what to expect and how to prepare for your install. You can find this information on our smart meter installation page.

Yes, your electricity supply will be down for 20-40 minutes; however, it can take up to an hour on some occasions.

Yes, we only install second-generation smart meters, which allow you to move to a different supplier should you wish, without the meter losing its functionality.

If you pay the energy bills for your property, it is up to you if you would like a smart meter and you do not need to ask for permission from your landlord. However, if your landlord pays the bills, you will need to ask them for permission before installing a smart meter.

As part of having a smart meter installed, you are consenting to the following:

• Bryt Energy will remotely read your smart meter once a month to obtain an invoicing read.
• Bryt Energy will remotely read your smart meter to assist in any business processes, such as a change of tenancy, to ensure accurate invoicing.

If you are a customer of ours, you can access your smart meter electricity consumption HH (half-hourly) data, free of charge, to take your energy awareness and management to new levels. By monitoring and understanding your electricity consumption, you can take better control of your usage, making informed decisions on how, when and what you use.  You can access your smart meter data for free via your customer portal at anytime, across all smart meters on your account. Alternatively, you can contact us at heretohelp@brytenergy.co.uk or talk to our Metering Team on 0330 053 8620 to request up to 12 months of your half-hourly electricity usage data. 

Here at Bryt Energy, we comply with the Consolidated Metering Code of Practice (CoMCoP). This is to ensure our customers received a high standard of service throughout their smart meter installation. If you’d like to learn more about the code of practice, you can read it here. If you have any questions about the smart meter installation process, you can get in touch with our friendly team of experts at smart@brytenergy.co.uk.

Here at Bryt Energy, we have ensured that our 2025 Ofgem-set smart meter installation target has been met, and have installed 414 qualifying smart meters in 2025. We know that smart meters are key in supporting the transition to a net zero energy system, and are therefore committed to supporting as many customers as we can to switch to smart meters. If you are an existing customer and are interested in having a smart meter installed, please get in touch with our friendly team of experts at smart@brytenergy.co.uk. You can also learn more about the benefits of smart meters, here, or by reading our blog.

In 2024, we met our annual target of installing 33 smart meters and worked hard to install a total of 624 smart meters by the end of the year.

In 2023, we worked hard to ensure we met our annual target of installing 262 smart meters. We’re proud to say that, by the end of the year, we installed a total of 593 smart meters, exceeding our industry target by almost double.