Treating customers fairly

Bryt Energy’s mission is simple - to enable better energy for our customers every day.

How will we achieve this? By ensuring that:

‐ We make it as simple and easy as possible for our customers and their energy partners to work with us

‐ We always operate in a straightforward and open manner

‐ Everything we do is for the benefit of our customers and all our interactions are collaborative, transparent and positive

‐ Our prices are fair and we’re proactively helping our customers reduce the cost of powering their businesses

‐ Our people are always prepared to meet the high standards and industry expertise you expect from us

‐ We’re always looking to improve the way we work with you and what we can offer you

However, we know that things can sometimes still go wrong. If you’re unhappy with the service that you’ve received from us, please contact our customer care team and we will do our utmost to sort any issues out quickly.

If you remain unhappy, our complaints handling policy can be found here. We want you to feel that you can contact us at any time with any comments or queries. You can contact us using the following methods:

By phone on: 0330 0538 620
By email at: heretohelp@brytenergy.co.uk
By post at: Bryt Energy, 1 Victoria Square, Birmingham B1 1BD