Our customers are at the heart of what we do. With our zero carbon electricity supply and pioneering optimisation solutions, we’re leading British businesses towards a net zero, sustainable energy future.

 

We pride ourselves on our excellent customer service. Our team of industry experts are always happy to help, and we’ve also developed a customer portal for when our team isn’t available out of hours. You’ll have 24/7 access to manage your account, view your bills and submit your meter reads, effortlessly.

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Frequently Asked Questions

FILTER FAQS
Energy Bills Discount Scheme

Energy Bills Discount Scheme

The UK Government has announced a new ‘Energy Bills Discount Scheme’ (EBDS), which has replaced the current ‘Energy Bill Relief Scheme’ (EBRS) that ended in March 2023.  The new Energy Bills Discount Scheme will run from 1st April 2023 – 31st March 2024, to help support businesses with the cost of wholesale energy for an additional 12 months.  The EBDS proposal contains 3 types of discounts – baseline, Energy and Trade Intensive Industry (ETII) discount, and Heat Networks discount.  For the baseline discount, eligible non-domestic consumers will receive a per-unit discount to their electricity bills during the 12-month period, subject to a maximum discount, and those in energy intensive sectors are set to receive a higher level of support.  The new scheme will see a big reduction in the amount of discount being offered to businesses compared to EBRS and for eligible businesses the discount looks likely to fall below 2p per kWh.  You can learn more about the new scheme on the Government’s website, here, or you can get in touch with our friendly customer service team at heretohelp@brytenergy.co.uk. 

Available discounts under the Energy Bills Discount Scheme (EBDS)

The Energy Bills Discount Scheme includes three types of discounts – a baseline discount, an ‘Energy and Trade Intensive Industry’ (ETII) discount, and a ‘Qualifying Heat Suppliers’ discount:  You can visit the Government’s website for more information on the EBDS baseline discount, the ETII discount, and the QHS scheme. 

How long does the EBDS discount last?

The Energy Bills Discount Scheme will run from 1st April 2023 – 31st March 2024, to help support businesses with the cost of wholesale energy for 12 months.

How do I know if I’m eligible to receive support from the Government’s Energy Bills Discount Scheme?

The eligibility for the scheme has been defined by the Department for Energy Security and Net Zero (SESNZ) as follows:  Everyone on a non-domestic contract including: 

  • businesses 
  • voluntary sector organisations, such as charities 
  • public sector organisations such as schools, hospitals and care homes 
who are: 
  • on deemed/out of contract or variable tariffs: the baseline discount looks likely to be set at zero at present and the Government will update the discount quarterly. 
  • on fixed price contracts: as with EBRS, this is based on the date the contract was signed (you can find this on the final page on your contract) and only customers with contracts signed after December 2021 are eligible. Please be aware that the discount may still be set at zero. 
  • on flexible purchase or similar contracts: any discount applied will depend on your wholesale energy price. 
You can see the recently published discount rates here.

What price has the Government set as a baseline discount?

Eligible non-domestic customers will receive a per-unit discount to their energy bills, subject to a maximum discount. The maximum discount and threshold prices have been set at: 

  • Electricity – £19.61 per megawatt hour (MWh) with a price threshold of £302 per MWh. 
  • Gas – £6.97 per megawatt hour (MWh) a price threshold of £107 per MWh 
These figures will be used as a baseline when working out the discount for your wholesale energy costs.  For more information on how these discounts were calculated, visit the Government’s website, here.

What do I need to do to get support from the Government’s Energy Bills Discount Scheme?

You will not have to take any action or apply to receive the EBDS baseline discount that you may be eligible for under the scheme, and should continue to pay your bills as normal. We will apply your discount automatically in line with the Government’s guidelines and this will be clearly included on your monthly energy bill, subject to the required legislation being in place.  If you think you have recently become eligible for the ETII (Energy and Trade Intensive Industries) or QHS (Qualifying Heat Suppliers) discounts, you must apply via the Government portal as soon as possible. Please note that suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. The Department for Energy Security and Net Zero (DESNZ) will then determine whether your business qualifies. We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount. If you cannot apply online, or have any questions about the discount, please get in touch with DESNZ’s EBDS customer support team on:  Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm 

I signed a contract before 1st December 2021. Am I eligible for the EBDS discount?

If you signed your fixed contract before 1st December 2021, you will not be entitled to the baseline EBDS discount.   This is because the Government set a floor price under which customers are not entitled to a discount; The floor price is £302 per MWh or 30.2p per kWh. If you signed your contract before 1st December 2021, you will have fixed your wholesale electricity cost at lower than the floor price.   If you’d like to check your eligibility, you can look at the Government’s published discounts here. 

What does the Energy Bills Discount Scheme mean for additional charges on my electricity bill?

The discount unit rate, set by the Government, will be applied to the volume you have consumed. This will appear as a discount line on your bill. This discount will ensure that the wholesale energy cost element of your charges has been brought down to the level of the Government Supported Price. The Government’s calculation of this will have considered both wholesale costs and green levies.  All other line items on your bill will remain the same, in line with your contract. There is currently no change to the operation of any of the green levy schemes.

Can I opt-out of the Energy Bills Discount Scheme?

You will be automatically included in the Energy Bills Discount Scheme (EBDS) if your business is eligible. However, if you would prefer to not be included in the scheme, you can opt-out at any time by emailing us at heretohelp@brytenergy.co.uk and one of our friendly customer service team will be happy to help. This means you will not receive the Government’s discount on your energy bills from the date you opt out until the end of the 12-month scheme.  However, you can opt back into the EBDS scheme at any time if you wish, by getting in touch with our team at heretohelp@brytenergy.co.uk. 

Other considerations that may affect your EBDS discount

The Government specify certain additional criteria that may affect either the level of discount received or the quantity of your electricity supply that qualifies for a discount.   Additional criteria:    

  • The quantity of energy supplied to the premises under a supply contract with us is reasonably expected to exceed 0.5GWh (500,000kWh) over a 12 month period; or   
  • The maximum rate at which energy is supplied under the contract at any time is reasonably expected to exceed 0.5MW (500kW); and  
  • You have any arrangements in place in addition to your supply contract with us that relate either to being paid to increase consumption, selling electricity back to the grid, or having entered into any financial hedging arrangements. 
This element of the scheme is the same as applied under EBRS. If you meet one of the above criteria, we are required to draw your attention to Chapters 1 and 2 of Part 4 (particularly sections 38 and 43) of the Regulations, which you can read, here.    This Part of the Regulations covers any arrangements you may have in place outside of your supply contract with us that change your effective exposure to wholesale energy prices and may therefore require us to adjust the discount applicable to your account under the EBDS scheme. The Government published an EBRS guidance document containing some further information on this (in sections 6 and 7) and we believe this guidance still applies. You can view this here. What to do next    After reviewing Chapters 1 and 2 of Part 4 of the Regulations, you are required to determine if the arrangements described in those chapters apply to a supply contract you have with us and, if so, send us a declaration to that effect by emailing us at heretohelp@brytenergy.co.uk. One of our team will then contact you with further information. 

What does it mean for my current contract with Bryt Energy?

All terms and conditions of your current Bryt Energy contract will remain the same. If you’re signing a new contract with us, there will be no reference to this scheme in the terms and conditions, however the wholesale electricity costs discounts will be implemented in accordance with the scheme if you are eligible.  

What is a wholesale price?

The wholesale price, also known as the commodity price, is the price of electricity that suppliers purchase from the market to supply to their customers.  Prior to the current energy crisis, wholesale electricity costs made up approximately 33% of the total costs on a customer bill, whereas they now make up approximately 72%.   This cost is included in a bill alongside: 

  • Network costs – the costs associated with the delivery of your electricity (such as transmission & distribution costs) (approx. 11.1%) 
  • Environmental costs – Government mandated costs to ensure the future security of supply and decarbonisation within the UK (approx. 16.3%) 
  • Supplier Operating Costs – this includes metering costs and supply management fees (approx. 0.6%) 
 This wholesale price will be used by the Government when working out the discount for your energy consumed throughout the scheme. 

What is ETII (Energy and Trade Intensive Industries)?

The ‘ETII’ stands for ‘Energy and Trade Intensive Industries’ and is an additional discount introduced by the Department for Energy Security and Net Zero (DESNZ) for businesses in energy and trade intensive industries.  This higher discount will be available to specific businesses on their energy bills. To check whether you are eligible, you can review the applicable SIC (Standard Industrial Classification) codes, here.   If you think your business has recently become eligible for this additional discount, you will need to apply via the Government portal by as soon as possible. Suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. The Department for Energy Security and Net Zero (DESNZ) will then determine whether your business qualifies. We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount.  We recommend that you apply for the discount as soon as possible, so that we can bill you the correct value, including the additional discount, as early as we can. If you were previously eligible for the discount and have since switched suppliers, please get in touch with DESNZ’s EBDS customer support team on:  Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm 

How does the ETII scheme work?

If your business is in an Energy and Trade Intensive industry, you could receive an additional discount on up to 70% of your energy consumption. To be eligible for this additional discount, at least 50% of your organisation’s energy consumption must be in Energy and Trade Intensive industry-related activities. You will then need to inform us, as your energy supplier, what proportion of your energy consumption, by MPAN, is used for purposes involved in the Energy and Trade Intensive industries. The remaining amount will be discounted by the baseline EBDS value – assuming your wholesale energy price is higher than the Government set floor price of £302 per MWh or 30.2 pence per kWh.

Does the ETII scheme have a maximum discount value?

Yes, the maximum discount applicable for ETII is £89 per MWh or 8.9 pence per kWh.

Does the ETII scheme have a price threshold?

Yes, the Government has set the price threshold for electricity at £185 per MWh or 18.5 pence per kWh, for the ETII scheme. 

Is there a deadline for ETII applications?

Whilst the original deadline for the Energy and Trade Intensive industry (ETII) discount was 25th July, if you have since become eligible after 26th April 2023, or were previously eligible and have since switched suppliers, you can notify the The Department for Energy Security and Net Zero (DESNZ) at:  Email: support@ebds.beis.gov.uk  Telephone: 030 0400 5251  Monday to Friday, 9am to 5pm  We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount. Please note that suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. 

What is QHS (Qualifying Heat Suppliers discount)?

‘QHS’ stands for ‘Qualifying Heat Suppliers’ discount. This discount is extra to the Energy Bills Discount Scheme (EBDS) and is available to Qualifying Heat Networks (QHNs). The discount is payable for QHNs that have domestic properties within their network.   If you think your business has recently become eligible for this additional discount, you will need to apply via the Government portal as soon as possible. The Department for Energy Security and Net Zero (DESNZ) will then determine whether your business qualifies. We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount.  Please note that Heat Networks with domestic end consumers will be required by law to apply for this support and pass on the benefit they receive to their end consumers.  We recommend that you apply for the discount as soon as possible to enable us to bill you the correct value, including the additional discount, as soon as we can. If you were previously eligible for the discount and have since switched suppliers, please get in touch with DESNZ’s EBDS customer support team on:  Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm 

Is there a deadline for QHS applications?

Whilst the original deadline for the ‘Qualifying Heat Suppliers’ (QHS) discount was 25th July, if you have since become eligible after 26th April 2023, or were previously eligible and have since switched suppliers, you can notify the The Department for Energy Security and Net Zero (DESNZ) at:  Email: support@ebds.beis.gov.uk  Telephone: 030 0400 5251  Monday to Friday, 9am to 5pm  We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount. Please note that suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. 

I’m switching electricity suppliers? Will this affect my discount?

Eligibility for the Energy Bills Discount Scheme is associated with your company, so switching suppliers will not affect your eligibility for the ‘Energy and Trade Intensive Industries’ (ETII) and ‘Qualifying Heat Supplier’ (QHS) discounts. However, you will need to notify The Department for Energy Security and Net Zero (DESNZ) of your switch as soon as possible, so that they can update their records. Please get in touch with DESNZ’s EBDS customer support team on:    Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251   Monday to Friday, 9am to 5pm   

Energy and Trade Intensive Industries

What is ETII (Energy and Trade Intensive Industries)?

The ‘ETII’ stands for ‘Energy and Trade Intensive Industries’ and is an additional discount introduced by the Department for Energy Security and Net Zero (DESNZ) for businesses in energy and trade intensive industries.  This higher discount will be available to specific businesses on their energy bills. To check whether you are eligible, you can review the applicable SIC (Standard Industrial Classification) codes, here.   If you think your business has recently become eligible for this additional discount, you will need to apply via the Government portal by as soon as possible. Suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. The Department for Energy Security and Net Zero (DESNZ) will then determine whether your business qualifies. We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount.  We recommend that you apply for the discount as soon as possible, so that we can bill you the correct value, including the additional discount, as early as we can. If you were previously eligible for the discount and have since switched suppliers, please get in touch with DESNZ’s EBDS customer support team on:  Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm 

How does the ETII scheme work?

If your business is in an Energy and Trade Intensive industry, you could receive an additional discount on up to 70% of your energy consumption. To be eligible for this additional discount, at least 50% of your organisation’s energy consumption must be in Energy and Trade Intensive industry-related activities. You will then need to inform us, as your energy supplier, what proportion of your energy consumption, by MPAN, is used for purposes involved in the Energy and Trade Intensive industries. The remaining amount will be discounted by the baseline EBDS value – assuming your wholesale energy price is higher than the Government set floor price of £302 per MWh or 30.2 pence per kWh.

Does the ETII scheme have a maximum discount value?

Yes, the maximum discount applicable for ETII is £89 per MWh or 8.9 pence per kWh.

Does the ETII scheme have a price threshold?

Yes, the Government has set the price threshold for electricity at £185 per MWh or 18.5 pence per kWh, for the ETII scheme. 

Is there a deadline for ETII applications?

Whilst the original deadline for the Energy and Trade Intensive industry (ETII) discount was 25th July, if you have since become eligible after 26th April 2023, or were previously eligible and have since switched suppliers, you can notify the The Department for Energy Security and Net Zero (DESNZ) at:  Email: support@ebds.beis.gov.uk  Telephone: 030 0400 5251  Monday to Friday, 9am to 5pm  We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount. Please note that suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. 

I’m switching electricity suppliers? Will this affect my discount?

Eligibility for the Energy Bills Discount Scheme is associated with your company, so switching suppliers will not affect your eligibility for the ‘Energy and Trade Intensive Industries’ (ETII) and ‘Qualifying Heat Supplier’ (QHS) discounts. However, you will need to notify The Department for Energy Security and Net Zero (DESNZ) of your switch as soon as possible, so that they can update their records. Please get in touch with DESNZ’s EBDS customer support team on:    Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251   Monday to Friday, 9am to 5pm   

Qualifying Heat Suppliers Discount

What is QHS (Qualifying Heat Suppliers discount)?

‘QHS’ stands for ‘Qualifying Heat Suppliers’ discount. This discount is extra to the Energy Bills Discount Scheme (EBDS) and is available to Qualifying Heat Networks (QHNs). The discount is payable for QHNs that have domestic properties within their network.   If you think your business has recently become eligible for this additional discount, you will need to apply via the Government portal as soon as possible. The Department for Energy Security and Net Zero (DESNZ) will then determine whether your business qualifies. We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount.  Please note that Heat Networks with domestic end consumers will be required by law to apply for this support and pass on the benefit they receive to their end consumers.  We recommend that you apply for the discount as soon as possible to enable us to bill you the correct value, including the additional discount, as soon as we can. If you were previously eligible for the discount and have since switched suppliers, please get in touch with DESNZ’s EBDS customer support team on:  Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251 Monday to Friday, 9am to 5pm 

Is there a deadline for QHS applications?

Whilst the original deadline for the ‘Qualifying Heat Suppliers’ (QHS) discount was 25th July, if you have since become eligible after 26th April 2023, or were previously eligible and have since switched suppliers, you can notify the The Department for Energy Security and Net Zero (DESNZ) at:  Email: support@ebds.beis.gov.uk  Telephone: 030 0400 5251  Monday to Friday, 9am to 5pm  We will then be in touch with you within 10 working days of DESNZ notifying us of your eligibility, with further details of your discount. Please note that suppliers are not part of the application process so we will not be able to support or advise you, or influence any application decisions. 

I’m switching electricity suppliers? Will this affect my discount?

Eligibility for the Energy Bills Discount Scheme is associated with your company, so switching suppliers will not affect your eligibility for the ‘Energy and Trade Intensive Industries’ (ETII) and ‘Qualifying Heat Supplier’ (QHS) discounts. However, you will need to notify The Department for Energy Security and Net Zero (DESNZ) of your switch as soon as possible, so that they can update their records. Please get in touch with DESNZ’s EBDS customer support team on:    Email: support@ebds.beis.gov.uk Telephone: 030 0400 5251   Monday to Friday, 9am to 5pm   

Non-domestic Alternative Fuel Payment Scheme

Non-Domestic Alternative Fuel Payment Scheme – now closed

Please note that the Government’s ‘Non-domestic Alternative Fuel Payment Scheme’ ended on 31st July 2023 and all payments to eligible customers have now been made. If you have any questions regarding the scheme, please refer to the information below or get in touch with our team at heretohelp@brytenergy.co.uk.

What is the Non-Domestic Alternative Fuel Payment Scheme?

Please note that the Government’s ‘Non-domestic Alternative Fuel Payment Scheme’ ended on 31st July 2023 and all payments to eligible customers have now been made. _______________ The Government’s ‘Non-domestic Alternative Fuel Payment scheme’ aimed to support non-domestic customers located off the gas grid with rising energy costs over the winter of 2022/23. The scheme included a one-off payment of £150 that was provided to non-domestic customers that are situated off the gas grid and use alternative fuel for heating purposes, such as heating oil (kerosene), liquid petroleum gas (LPG), solid fuel, and wood. If you are an eligible customer of ours that is based in an off-gas grid postcode, you would have automatically received the £150 payment without needing to apply. One payment would have been made per premise, and this was provided as credit onto your February bill, invoiced in March, reducing your overall account balance accordingly. An additional payment on top of the £150 was also available to large users of kerosene (heating oil) to take into account their higher usage and provide extra support. If you have any questions, please get in touch with us directly or visit the Government’s website for more details on the scheme. 

How do I know if I’m eligible to receive support under the Non-Domestic Alternative Fuel Payment Scheme?

Please note that the Government’s ‘Non-domestic Alternative Fuel Payment Scheme’ ended on 31st July 2023 and all payments to eligible customers have now been made. ______________________ The ‘Non-domestic Alternative Fuel Payment scheme’ aimed to support non-domestic customers who are situated off the gas grid and use alternative fuel for heating purposes, with a one-off £150 payment. To have been eligible for this payment, your property must be non-domestic, which includes:

  • farms, warehouses, pubs and hotels run by businesses or individuals
  • properties run by voluntary sector organisations, such as charities
  • places of worship and community halls
  • public buildings, such as schools, hospitals, and prisons
If your property is both residential and non-domestic, it is possible that you may still have been able to apply for this payment. For example, if you are a business or organisation running a care home, working farm or retail units with living space. If you are an customer of ours that is based in an off-gas grid postcode, you would have automatically received the one-off £150 payment without needing to apply. One payment would have been made per premise, and this was provided as credit onto your February bill, invoiced in March, reducing your overall account balance accordingly. This payment is separate to other schemes funded by the Government, such as the Energy Bill Relief Scheme, Energy Bill Support Scheme and the Domestic Alternative Fuel Payment, which have different qualifying criterias. Those excluded from this payment include:
  • De-energised MPANs (Meter Point Administration Number)
  • Unmetered Supplies (UMS) sites
  • Vacant premises
  • Domestic customers
A full list of the exceptions can be found on the Government’s website. If you have any questions, please get in touch with our friendly team at heretohelp@brytenergy.co.uk or visit the online guidance, here.

I am a large user of kerosene (heating oil). Will I receive additional support?

Please note that the Government’s ‘Non-domestic Alternative Fuel Payment Scheme’ ended on 31st July 2023 and all payments to eligible customers have now been made. _________________ An additional payment on top of the £150 Alternative Fuel Payment was also available to large users of kerosene (heating oil) to take into account their higher usage and provide extra support. You can view the qualifying amount and guidance on how to apply, on the Government’s website.

Fuel Mix

The removal of EU Guarantees of Origin (GoO) certificates

In 2022, the Government announced that from April 1st 2023, the UK will no longer recognise EU Guarantees of Origin (GoO) certificates. To learn more about the different types of renewable energy certificates and the potential impacts this change may bring going forward, read our blog, here.

What electricity do you supply to businesses?

Our electricity supply product is zero carbon, 100% renewable, sourced solely from solar, wind and hydro (there’s no coal, gas or nuclear in our fuel mix) and has been audited and verified by an independent third party, EcoAct. They have certified that our supply is matched with guarantee of origin certificates – REGOs and/or GoOs (for as long as they are recognised in the UK), which allows our customers to report zero carbon emissions on their scope 2 under the Greenhouse Gas (GHG) Protocol market-based method. See our assurance statement here.

What is Bryt Energy’s fuel mix?

Our fuel mix is the ratio of different sources used to generate the electricity supplied to our customers. All UK electricity suppliers must detail their fuel mix on an annual basis to Ofgem and their customers – this is called a ‘Fuel Mix Disclosure’ or FMD. This must also include the associated carbon content so that customers can accurately measure their associated carbon emissions and compare each suppliers’ offered Fuel Mixes. Our current fuel mix can be viewed here.

Where do you buy your electricity from?

We purchase all our electricity through our parent company, Statkraft, who procure the electricity volume to match our customers’ contracted amount from the wholesale electricity market.

Will the electricity physically supplied into my sites all be renewable?

No. The electricity to your business is supplied via National Grid’s transmission network and local distribution networks (not directly from a renewable generator), so you will be provided with electricity from a mix of sources that the grid is being supplied with at that time from all generators – this may include fossil fuel sources. To ensure your business can show they have procured renewable electricity, we purchase guarantee of origin certificates – REGOs and/or GoOs (for as long as they are recognised within the UK) to match the electricity we supply to you. This is currently the only official method for recognising renewable electricity supply in the UK, as mandated and operated by BEIS – now known as the Department for Energy Security and Net Zero – and Ofgem. The guarantee of origin certificates prove that a quantity of renewable electricity has been generated and purchased by Bryt Energy to match your consumption volumes in a particular year.

What are guarantee of origin certificates (REGOs and GoOs)?

REGOs (Renewable Energy Guarantees of Origin) and GoOs (Guarantees of Origin) are certificates issued to renewable generators per megawatt hour of renewable electricity generated. These are purchased by suppliers and demonstrate to the consumer (and Ofgem) that the equivalent of their supplied electricity in a given year came from renewable generation. Without sufficient certificates, suppliers cannot claim to be providing a renewable supply. REGOs are issued within the UK, whilst GoOs are issued to generation within the EU. From April 1st 2023, the UK will no longer recognise EU Guarantees of Origin (GoO) certificates. Learn more about this in our blog, here.

How does Bryt Energy buy REGOs & GoOs?

We source the majority of our guarantee of origin certificates through our parent company, Statkraft, but we may also purchase elsewhere to ensure we get the best price for our customers. When we purchase guarantee of origin certificates from Statkraft they can be from Statkraft-owned renewable generation assets, Statkraft-controlled renewable generation assets in their portfolio, or fully independent 3rd party renewable energy generators. However, we always ensure that we only purchase REGOs and/or GoOs (for as long as they are recognised in the UK) for solar, wind and hydro electricity generation.

Can my business obtain the REGOs & GoOs certificates, so I know where the electricity I have purchased has been generated from?

These certificates are held by suppliers (Bryt Energy) for fuel mix reporting purposes (rather than the customer) and are submitted to Ofgem. Currently we cannot provide our customers with the identity of specific renewable generation assets (sites) that we have purchased guarantees of origin certificates for. Therefore, we also cannot issue the specific REGOs or GoOs certificates to our customers to match their supply volume, as these are held by Bryt Energy.

How does my business prove we have bought zero carbon, 100% renewable electricity?

Our supply products are evidenced through our Bryt Energy renewable contract certificates that we can provide to our customers. This certificate confirms that the customer on contract with us is being supplied with electricity that’s been sourced solely from zero carbon, 100% renewable sources, Solar, Wind and Hydro, for that contract period. The customer is therefore able to report zero carbon emissions for electricity consumption in Scope 2 under the Greenhouse Gas (GHG) Protocol market-based method. We also recommend keeping our EcoAct Assurance Statement with your Bryt Energy renewable contract certificate to show your supply has been audited and verified as zero carbon and 100% renewable. Please contact heretohelp@brytenergy.co.uk if you wish to receive your our Bryt Energy renewable contract certificate.

What is the Greenhouse Gas (GHG) protocol?

The GHG (Greenhouse Gas) Protocol is a set of internationally accepted standards of measuring and reporting emissions. The guidance categorises emissions activities into different scopes for accounting and reporting purposes.

What are the GHG scopes?

The GHG Protocol have defined three scopes of emissions which are essentially who ‘owns’ those emissions and how much control a company has to change or influence them:

  • Scope 1 covers direct emissions from owned or controlled sources, like the gas used to heat a building or the fuel used in the company’s fleet of vehicles.
  • Scope 2 covers indirect emissions from the generation of purchased electricity, steam, heating and cooling consumed by the company.
  • Scope 3 includes all other indirect emissions that occur in a company’s value chain, like the emissions from commuting to work, or purchased goods and services.

What are Transmission and Distribution (T&D) losses?

Transmission and distribution (T&D) losses refer to the losses that occur in the transportation of electricity between the sources of generation and the end customer. Bryt Energy purchases and retires sufficient REGOs and GoOs (for as long as they are recognised in the UK) each year to cover the electricity lost in the transmission and distribution of your electricity. This is calculated based on the annual loss factor published by the Department for Energy Security and Net Zero, as part of their ‘Fuel Mix Disclosure Data Table’, and is built into our own Fuel Mix Disclosure (FMD).

What is the Greenhouse Gas (GHG) protocol market-based method?

The GHG Protocol Scope 2 market-based method reflects emissions from electricity that companies have purposefully chosen to procure and report on.   This differs from the GHG protocol Scope 2 location-based method, which looks at the average carbon emissions for the country of operation, which is mandatory to include on your GHG reporting. For the UK, you can find the location-based average emission factors from the Government website which are updated annually.

Change of Tenancy

I’m moving into a property supplied by Bryt Energy. What should I do?

If you’re moving into a property supplied by Bryt Energy, we’ll first need you to complete our Change of Tenancy web form, which you can find here. Filling in this form will ensure a smooth and quick change of tenancy process for you, and after submitting the form our team will be in touch within 5 working days.

I’m moving out of a property supplied by Bryt Energy. What should I do?

If you’re moving out of a property supplied by Bryt Energy, we’ll first need you to complete our Change of Tenancy web form, which you can find here. Filling in this form will ensure a smooth and quick change of tenancy process for you, and after submitting the form our team will be in touch within 5 working days.

What evidence do I need for a COT (Change of Tenancy)?

You can find the information and evidence needed for a Change of Tenancy on our web form, which you can access here.

As well as the information on this form, we’ll also need a copy of one of the following supporting documents to help us verify the change:

  • Your lease/tenancy agreement
  • A letter from your solicitor
  • A completion agreement
  • A land registry document confirming the current liable party
  • A surrender agreement

It’s crucial that these supporting documents are provided, as without them we’ll be unable to process your requested change and the current account will continue to be invoiced with the existing customer details we have for the property. To check if any other forms of COT evidence are suitable, please get in touch with our customer service team, who will be be able to confirm this with you.

I’m moving into a property supplied by Bryt Energy. When will I receive my first bill?

Once we have all of the correct information, we’ll complete your Change of Tenancy within 5 working days and endeavour to produce a first invoice for you within 10 working days. Deemed rates Please note that after your COT has been completed, you will automatically be placed onto our Deemed rates. Deemed rates are likely to be higher than contracted rates and we would encourage you to review the market and get in contact with energy suppliers who may be able to offer you a new contract at this time. If you would like to discuss a new electricity supply contract with Bryt Energy*, please get in contact with us as soon as possible via email at heretohelp@brytenergy.co.uk and quote your business’s registered name, or you can contact the Energy Consultants you use to arrange your energy supply contracts. Next steps Going forward, if you wish to pay your bills by a Direct Debit, you can set this up online by visiting our Direct Debit mandate set up page, here. And if you’d like to sign up to our customer portal to manage your account, view your bills and submit your meter readings, get in touch with our team, here. Support If you’re having any trouble with your payments, please contact us as soon as possible or visit here for more information on the support and advise available.   *Please note that a contract offer is subject to our Credit Policy and the estimated amount of electricity you expect to consume.

I’m moving out of a property supplied by Bryt Energy. When will I receive my final bill?

Once we have all of the correct information, we’ll complete your Change of Tenancy within 5 working days and endeavour to produce a final invoice for you within 10 working days. If your final bill has been issued with an accurate meter reading and your final balance is in credit then we will refund the balance to you automatically within 10 working days. For more information on our refunds process, please visit here.

Switching to Bryt Energy

Faster Switching

Faster Switching is the Ofgem regulatory project which aims to ensure that energy customers can switch their supplier easily and with confidence.   The industry wide go live date is the 20th July 2022 and from this date all non-domestic suppliers will be able to offer customers the ability to switch energy supplier within 2 working days.   At Bryt Energy we are proud that we have historically been able to offer customers the ability to change supplier within 2 working days and can see the positive benefits this project implementation will have for customers being able to do this with any supplier in the industry.   Due to the industry system changes being made, there will be a period from late June until the 20th July where any Change of Supply requests we receive may take longer than usual to complete. We will proactively communicate with any impacted customers so that you will know if you are affected and can understand what this will mean for your energy supply switching process.

Why has my transfer over to Bryt Energy’s electricity supply been objected to?

We recommend contacting your current electricity supplier, as they will be able to explain why there has been an objection with your transfer. An energy supplier will usually object to a change of supply request if they believe there is an unpaid balance on your account or there is still a live contract which has not yet been terminated.

What do I need to do when my supply starts with Bryt Energy?

To ensure your switch to Bryt Energy goes smoothly, we ask that you:

 

  • Check that your contact details are up-to-date and accurate.

  • Ensure you have signed up to your online customer portal, where you can access your account balance, view your half-hourly data and submit meter reads. Get in touch with our friendly team at heretohelp@brytenergy.co.uk to set up your account.

  • Submit a meter read, if you have a non-half hourly meter, within 5 working days of your supply start date. We’ll use these to open your new account and will send these to your old supplier so they can close your previous account with them.

Can I choose the date that I start being supplied by Bryt Energy?

Yes, you can choose the date you’d like to be supplied by us from. Your start date will be in your contract and, unless there are any objections, we can transfer your supply to us within 1 working day.

 

Your existing electricity supplier will typically raise an objection for one of the following reasons:

 

  • If they believe there is still an existing contract that has not reached its end date.
  • If there is an outstanding balance on your account.

 

If an objection is raised, it can cause a delay to your supply start date. To ensure we can register your electricity supply as quickly as possible, please contact your current supplier and ask them to explain why they have raised an objection for you leaving them. Please let us know when this has been rectified so we can continue our change of supply process.

Will I need to submit meter readings when I switch to Bryt Energy?

If you have a non half hourly meter, we will need a meter reading within 5 working days of your supply start date. We’ll use these to open your new account and will send these to your old supplier so they can close your previous account with them.  

If you have a smart meter or half-hourly meter, we don’t require a read from you.

Deemed and Out of Contract Rates

Why have your Deemed and Out of Contracts rates been so varied this year?

Due to the ongoing market volatility, we review our Deemed and Out of Contract rates regularly, letting our customers know if there’s any updates. Our pricing methodology has been consistent over many months and any changes to tariff rates over time are in response to changes in costs, particularly the cost of wholesale electricity and the price volatility in the wholesale market.  Our Deemed and Out of Contract rates are determined using a pricing methodology that is comparable to how we price other contracts, taking into account the costs and risks incurred on meters under these contracts.   To view our latest rates, please visit here. 

Why are Deemed and Out of Contract rates typically higher than other contracted rates?

The nature of Deemed and Out of Contract tariffs means that we don’t always know who will be on these tariffs, how long they will remain on these tariffs for, what kind of meters in which locations they will have, and how much energy will be used. In addition, the tariff rates are not bespoke to individual customers or meters but are set at an aggregate level. These characteristics of Deemed and Out of Contracts make them significantly more risky to us as your Supplier than other contract types, and these higher risks are reflected in the tariff rates that are applied.  Also, we review our Deemed and Out of Contract rates regularly to ensure they are in line with the electricity market, and notify our customers of any updates. To view our latest rates, please visit here. 

Qualifying Financially Disadvantaged Customers

Following on from the announcement of the Government’s Energy Bill Relief Scheme (EBRS), BEIS have also introduced a further discount for Qualifying Financially Disadvantaged Customers (QFDC). We have calculated the discounted rate in accordance with the legal requirements set by BEIS and have decided to apply it to all customers on Deemed and Out of Contract rates, rather than only to eligible QFDC customers.   We will be applying the discount to our impacted customers’ bills from the 1st November 2022 to the end of the EBRS duration. The QFDC discount will not be shown separately on our customers’ bills but will be deducted from their tariff rate. This means that the unit rate our customers will be charged on their bills will be lower that our published Deemed and Out of Contract rates across Winter 2022/2023.  We have contacted our customers with more detail on how the QFDC discount works. You can find out more about the Government’s EBRS & QFDC scheme on our website here or on the Government’s website here. 

Smart Meters

2024 smart meter installation target

Here at Bryt Energy, we are committed to ensuring our 2024 Ofgem-set target of installing 33 smart meters is met. We know that smart meters will be key in supporting the transition to a net zero energy system, and are therefore committed to supporting as many customers as we can to switch to smart meters. If you are an existing customer and are interested in having a smart meter installed, please get in touch with our friendly team of experts at smart@brytenergy.co.uk. You can also learn more about the benefits of smart meters, here, or by reading our latest blog.

2023 smart meter installation target

In 2023, we worked hard to ensure we met our annual target of installing 262 smart meters. We’re proud to say that, by the end of the year, we installed a total of 593 smart meters, exceeding our industry target by almost double.

Smart Metering Installation Schedule

Here at Bryt Energy, we comply with the Smart Metering Installation Schedule (SMIS). This is to ensure our customers received a high standard of service throughout their smart meter installation. If you’d like to learn more about the code of practice, you can read it here. If you have any questions about the smart meter installation process, you can get in touch with our friendly team of experts at smart@brytenergy.co.uk.

Are smart meters safe?

Yes, smart meters went through testing and are covered by strict EU and UK safety laws. Public Health England have conducted an independent assessment and have issued a statement confirming there is no risk. Please see the link below for more information: https://www.gov.uk/government/publications/smart-meters-radio-waves-and-health/smart-meters-radio-waves-and-health#:~:text=Smart%20meters%20use%20radio%20waves,pose%20a%20risk%20to%20health

What happens at the appointment?

We want to make sure you have all the information you need on what to expect and how to prepare for your install. You can find this information on our website, here. Please read through this carefully and forward these details on to any other relevant members within your company.

And if you have any queries at all, please get in touch with us.

Does my power have to be switched off?

Yes, your electricity supply will be down for 20-40 minutes however, it can take up to an hour on some occasions.

What’s the difference between the first generation smart meter and the second generation smart meter?

First generation smart meters (SMET1) supported accurate billing however, they are not always compatible with other energy supplies. So when you switch suppliers, this type of smart meter may lose functionality. The DCC (Data Communications Company) are working closely with energy companies to migrate SMETS1 meters. When complete, many more consumers will enjoy the full benefit of their smart meter. You can learn more about this, here. Second generation smart meters (SMETS2) support accurate billing and are compatible across the industry, so you can switch suppliers with ease and keep your smart meter, without losing any functionality. We only offer these types of smart meters to our customers.

What data does my smart meter collect?

As part of having a smart meter installed, you are consenting to the below:

  • Bryt Energy will remotely read your smart meter once a month to obtain an invoicing read.
 
  • Bryt Energy will remotely read your smart meter to assist in any business processes, such as Change of Tenancy, to ensure accurate invoicing.

Can I move to a different supplier if I get a smart meter installed?

Yes, we only install second generation smart meters, which allow you to move to a different supplier should you wish, without the meter losing its functionality.

Can I get a smart meter if I rent the property?

If you pay the energy bills for your property, it is up to you if you would like a smart meter and you do not need to ask for permission from your landlord. However, if your landlord pays the bills, you will need to ask them for permission before installing a smart meter.

Is it free to get a smart meter?

We install smart meters free of charge to your business. Installation is between 8:00 – 17:00, Monday to Friday. However, if you require an appointment in the evenings or weekends, we will charge you for an out of hours install. So if you require an appointment outside of these times, please discuss this when booking your installation.

What is a smart meter?

A smart meter is an electronical meter that records the energy you use. They are self-reading and automatically send reads to your supplier, meaning no more manual meter readings and no more estimated bills. Just automated reads, accurate bills and a better view of your electricity usage.

Phishing and Fraud Controls

Phishing and Fraud Controls

Bryt Energy takes the protection of its customer data extremely seriously and we remain vigilant against the continuing cyber threats that companies face. Our employees are provided with the appropriate training to identify potential phishing or malicious activities, and our IT security infrastructure provides further protection against such attacks. Our customer service team will always ensure that full data protection verification checks are completed when we call you, so that we can verify who we are speaking to. You can have confidence that by completing these checks we are ensuring that your data is protected.  Companies who act fraudulently to attempt to access your data don’t just pretend to be banks or credit card companies, they can also pose as your energy supplier. Sometimes emails or calls can be received from people pretending to be from legitimate sources requesting that you disclose your personal or company information. If an email is sent from Bryt Energy, it will only be from one of our approved email domains. Please get in touch if you would like to check these with us.Please be aware that we also occasionally send out surveys to our customers and partners through our customer satisfaction platform. We will never ask for any personal information related to your account, only feedback in order to continually improve our level of service. If you are concerned that you may have received a call or email from someone you believe isn’t an employee of Bryt Energy, please contact us on 0330 0538620 or forward on any suspicious emails to phishing@brytenergy.co.uk. We will then be able to assist you with your concerns and provide you with any help you need.

How can I spot a phishing attempt?

Companies who act fraudulently to attempt to access your data don’t just pretend to be banks or credit card companies, they can also pose as your energy supplier. Sometimes emails or calls can be received from people pretending to be from legitimate sources requesting that you disclose your personal or company information. If an email is sent from Bryt Energy, it will only be from one of our approved email domains. Please get in touch if you would like to check these with us. Please be aware that we also occasionally send out surveys to our customers and partners through our customer satisfaction platform. We will never ask for any personal information related to your account, only feedback in order to continually improve our level of service. If you are concerned that you may have received a call or email from someone you believe isn’t an employee of Bryt Energy, please contact us on 0330 0538620 or forward on any suspicious emails to phishing@brytenergy.co.uk. We will then be able to assist you with your concerns and provide you with any help you need.

I think I have received a phishing email or call. What should I do?

If an email is sent from Bryt Energy, it will only be from one of our approved email domains. Please get in touch if you would like to check these with us. Please be aware that we also occasionally send out surveys to our customers and partners through our customer satisfaction platform. We will never ask for any personal information related to your account, only feedback in order to continually improve our level of service. If you are concerned that you may have received a call or email from someone you believe isn’t an employee of Bryt Energy, please contact us on 0330 0538620 or forward on any suspicious emails to phishing@brytenergy.co.uk. We will then be able to assist you with your concerns and provide you with any help you need. You can learn more about the Phishing and Fraud controls we have in place, here: https://www.brytenergy.co.uk/footer/phishing-and-fraud-controls/  

Meter Reads

Why am I receiving meter reading reminders?

We want to make sure you’re billed as accurately as possible. Regular meter readings help us to do this by avoiding estimating your usage.

Regular meter readings allow you to monitor your usage and see how your consumption changes throughout the year. They also ensure your Direct Debit is set to the correct amount, even if you choose to switch suppliers.

In comparison, if you don’t supply regular meter reads, we may have to estimate your annual consumption (EAC) and therefore your Direct Debit payment could be set higher than what you are actually using.

Where can I submit meter readings?

If you have a non-half hourly meter you can submit a meter reading through your online portal account. You will need to select the ‘Meter Reading’ option from the dropdown menu and enter your meter reading and the date it was obtained before submitting.

Do I need to provide meter readings if I have a half hourly, AMR or smart meter?

No, we receive all half hourly, AMR and smart information automatically, which helps us provide you with accurate bills. If you don’t have a half hourly meter, you can submit your meter readings with ease, through our online customer portal. If you’ve not yet signed up to our customer portal, please contact our helpful customer support at heretohelp@brytenergy.co.uk.

Do you offer Feed-In Tariffs?

We don’t currently support feed-in tariffs. However, you can still join Bryt Energy for your electricity supply and keep your feed-in tariff with your previous supplier.

Invoices and Payments

I’m having trouble paying for my energy. What should I do?

If you’re having trouble with your payments, please contact us as soon as possible, so we can understand your problems and support you where possible. We’ll try to come to a suitable arrangement, however you might incur late payment interest charges, in accordance with your contract. We’ll try to collect your debt ourselves through email or phone conversations but, if we’re unable to reach a satisfactory resolution, we may refer your account to an external debt collection agency, who will collect the balance on our behalf.

For independent advice on paying your energy bills, please visit Business Debtline or Citizens Advice Bureau.

Where can I find my invoices?

Any invoice issued against your Bryt Energy account can be found on the customer portal. If you’ve not yet signed up to our customer portal, please contact our friendly customer services team at heretohelp@brytenergy.co.uk.

How long will it take for my first invoice to be generated?

Before we can produce your first invoice, we have to wait to receive all industry data. This process usually ranges between 6-8 weeks.

Do you provide a statement of account?

We offer a downloadable version of your statement via our online customer portal here. If you’ve not yet set up your customer portal account, please contact our customer service team at heretohelp@brytenergy.co.uk

I wish to pay my account by Direct Debit. How can I do this?

If you wish to pay by a Direct Debit then we would request that you set it up online by visiting our Direct Debit mandate set up page here. We are unable to accept paper Direct Debit mandates.

Refunds

My account is in credit. What should I do?

Please ensure an actual meter reading has been submitted, rather than an estimated meter read, if this is what we have used on your recent invoice. We do not automatically refund credit balances if we are still supplying you, as we will use this credit to offset future consumption charges as we bill you. If you would prefer the balance to be refunded, as long as we have billed you up to date with actual readings and all balances across your accounts with us are paid in full, then please email heretohelp@brytenergy.co.uk to request your refund. Please note refund payments, once approved, usually take 3-5 working days to be returned to your account from the date the refund is submitted. If you make your payments to us via Direct Debit, your refund will be processed and returned to you through the same Direct Debit mandate which is used to make payment to us. If you make your payments to us via BACS, we will require evidence of your banking details to enable us to process your refund request. Please send a copy of your letterheaded banking details to heretohelp@brytenergy.co.uk to allow us to process your request. It is important this documentation is provided so that we can validate your request, and a delay in receipt of this document may result in a delay in our refund of any credit balances owed to you.

My final balance shows I’m in credit. How do I receive my refund?

Firstly, if you are moving properties, please ensure an actual meter read has been submitted. If we have used an estimated reading on your final bill, we will be unable to refund any remaining credit until we can bill you using an accurate reading. Once your final bill is issued and any other accounts you have with us have all been paid in full, any remaining credit balance will be refunded to you. If you make your payments to us via Direct Debit, your refund will be processed and automatically returned to you within 10 working days, through the same Direct Debit mandate which is used to make payment to us. If you make your payments to us via BACS, we will require evidence of your banking details to enable us to process your refund request. Please send a copy of your letterheaded banking details to heretohelp@brytenergy.co.uk to allow us to process your request. It is important this documentation is provided so that we can validate your request, and a delay in receipt of this document may result in a delay in our refund of any credit balances owed to you.

Complaints

What should I do if I’m unhappy?

Here at Bryt Energy, we are committed to providing a high level of service to all our customers. If you feel we’ve let you down in anyway, please contact our Customer Service team on 0330 053 8620 or at complaints@brytenergy.co.uk.

If we have not been able to resolve your complaint, you can get in touch with the Energy Ombudsman on 0330 440 1624 or at enquiry@energyombudsman.org. For more information on our complaints support process, visit here.

Step 1: Contacting us with your complaint

In the first instance, please contact our customer care team. By telephone: 0330 053 8620 (opening hours – 8.30am to 5.00pm Monday to Friday) By email: complaints@brytenergy.co.uk By post: Complaints Department, Bryt Energy, 1 Victoria Square, Birmingham B1 1BD Please have your account number to hand as this will help us deal with your issue more quickly. You can find this on any contract, bill or statement documents we’ve previously sent you. We’ll always aim to resolve your complaint the first time you contact us, within 14 days. The resolution could include: – We provide an apology – An explanation from Bryt Energy – A service or action that benefits you (e.g. removal of incorrectly billed charges) – Compensation (if applicable) Where this isn’t possible, we’ll provide you with a dedicated complaint handler who’ll communicate with you regularly to keep you up to date with our progress in resolving your issue. Please note that we will keep a written record of your complaint as well as any agreed resolution that we’ve reached.

Step 2: Escalation where an issue’s unresolved

If we haven’t resolved your complaint to your satisfaction, you can ask your dedicated complaints handler to provide you with the appropriate manager’s contact details so you can escalate the issue. The manager will aim to write back to you within five working days of receiving your communication either with a proposed resolution or a full description of our next steps. If you’re unhappy with the way we’ve handled your complaint at any point, you can ask us to conduct an internal review. A manager will then contact you as soon as possible to seek additional information to help inform that review.

Step 3: External review option

If your complaint has still not been resolved to a satisfactory level, you can also seek external advice and support: The Citizens Advice Energy service provides free, confidential and impartial advice on any issues you may have in relation to your energy supply. You can contact them by phone: 03454 04 05 06 (opening hours – 9am to 5pm Monday to Friday). Or you can visit their website for more information at www.citizensadvice.org.uk. You also have the option to refer your complaint to the Energy Ombudsman if: We’ve reached a stalemate despite our best efforts and we’ve stated that there is nothing further that we can do to resolve the complaint. We will issue you with a deadlock letter if this were to happen. OR It’s been 8 weeks since you raised the complaint and you feel that we haven’t resolved your complaint to your satisfaction. The Energy Ombudsman is an independent, free to use service that resolves customer complaints in an impartial manner. Once a complaint has been referred to the Energy Ombudsman, it will then investigate the issue with both you and us. You are not bound by any ruling that the Energy Ombudsman may issue but we would be. That decision may include: – That we provide an apology – An explanation from Bryt Energy – A service or action that benefits you (e.g. removal of incorrectly billed charges) – Compensation (if applicable) You can reach the Energy Ombudsman; By phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm) By email: enquiry@energyombudsman.org Online: www.energyombudsman.org By post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF   Further independent advice for micro businesses If you are a microbusiness and wish to make a complaint about an energy consultant, you can contact the Energy Ombudsman using the details above. We will fully co-operate with both the Energy Ombudsman and Citizens Advice if you wish to involve them in seeking an acceptable resolution to your complaint.

Energy Market

Energy Bills Discount Scheme

The UK Government has announced a new ‘Energy Bills Discount Scheme’ (EBDS), which has replaced the current ‘Energy Bill Relief Scheme’ (EBRS) that ended in March 2023.  The new Energy Bills Discount Scheme will run from 1st April 2023 – 31st March 2024, to help support businesses with the cost of wholesale energy for an additional 12 months.  The EBDS proposal contains 3 types of discounts – baseline, Energy and Trade Intensive Industry (ETII) discount, and Heat Networks discount.  For the baseline discount, eligible non-domestic consumers will receive a per-unit discount to their electricity bills during the 12-month period, subject to a maximum discount, and those in energy intensive sectors are set to receive a higher level of support.  The new scheme will see a big reduction in the amount of discount being offered to businesses compared to EBRS and for eligible businesses the discount looks likely to fall below 2p per kWh.  You can learn more about the new scheme on the Government’s website, here, or you can get in touch with our friendly customer service team at heretohelp@brytenergy.co.uk. 

What is causing the increase in energy prices?

With Russia’s invasion into Ukraine, gas prices have soared, and when coupled with a post-Covid increase in demand, as well as electricity shortages in Europe, electricity prices in the UK have been driven up to extreme levels. Gas markets across the world are all interlinked, so the reduction in gas flowing from Russia to Europe resulted in global gas price increases. As a substantial proportion of the UK’s electricity is generated from gas (38.5% 2021-2022), this price increase meant that electricity wholesale prices also increased, affecting the price achievable for other sources of electricity generation.

Who is affected by the price increases and the energy cap?

Everyone has been affected by the price increase in some way. Customers that have had to renew their electricity contract in the last 6 months will have been most affected by the recent rise in energy prices. However, with the corresponding increase in the cost of goods and services leading to rising inflation and a cost of living crisis, the impact has been felt more widely. Domestic consumers have been somewhat cushioned from steep price rises by a cap on their electricity and gas costs, and the government have recently announced that this protection will be extended for a further 2 years from this October. Whilst the details are yet to be published, the government has announced their intent to also support businesses and other non-domestic energy users, with measures to reduce the impact of higher wholesale energy costs initially over the next 6 months. The government will also look to provide ongoing focused support to vulnerable industries after this initial 6 month period, though these target sectors are yet to be confirmed.  

What is the government doing to resolve the situation?

On the 8th September, the Government announced their intent to support energy users with measures to reduce the impact of higher wholesale energy costs, initially over the next 6 months. This includes a cap for domestic customers of £2500 (capped at 34.0p/kWh for electricity and 10.3p/kWh for gas) from 1st October 2022 for 2 years, with equivalent support proposed for businesses. The precise details of the support mechanism for UK businesses have not yet been announced and we look forward to receiving more information, which we will communicate to our customers accordingly.

I’m having trouble paying for my energy. What should I do?

If you’re having trouble with your payments, please contact us as soon as possible, so we can understand your problems and support you where possible. We’ll try to come to a suitable arrangement, however you might incur late payment interest charges, in accordance with your contract. We’ll try to collect your debt ourselves through email or phone conversations but, if we’re unable to reach a satisfactory resolution, we may refer your account to an external debt collection agency, who will collect the balance on our behalf.

For independent advice on paying your energy bills, please visit Business Debtline or Citizens Advice Bureau.

Who is profiting from the high prices?

As wholesale energy prices increase, oil and gas extractors have experienced higher profits, as their revenue rises whilst their costs to produce do not. Some non-gas fuelled electricity generators may also be benefiting from the impact that high gas prices have in driving up wholesale electricity prices. However, while some energy companies are seeing increased profits, not all within the energy industry will receive the current high prices. Many generators, including renewable generators, will already have forward sold their forecast electricity generation on the market when prices were not as high. They will not be receiving the current high prices, but instead those they contracted their electricity production at. For suppliers, the increase in energy prices on the wholesale market usually means an increase in costs, not profits. At Bryt Energy, when contracts are signed with a customer, the energy required is purchased straight from the wholesale market where possible. This allows us to offer customers the best price available at the time but means we don’t benefit from later market changes.

Why isn’t renewable electricity cheaper?

With 38.5% of the UK’s electricity generated from gas, gas and electricity prices are closely linked. With a single wholesale market for electricity this means that all electricity, even that generated by renewable sources, is affected by the increased gas price following Russia’s invasion of Ukraine.

What does ‘energy company’ mean?

‘Energy company’ is a wide term that could include extractors, generators and suppliers. Not all of these companies are impacted by the current energy market situation in the same way. Some extractors and generators are benefitting from the current high energy prices, depending on if they are selling their output at the current prices. Many have already contracted their forecast energy at previous lower prices, so won’t be receiving the current prices. Electricity suppliers, like Bryt Energy, are positioned in-between the end user and the generator selling their energy to the market. Whilst, understandably, the focus has largely been on the challenges businesses are facing, the high and volatile prices have also caused a number of issues and risks for suppliers operating within the market.

What challenges are suppliers facing?

Whilst, understandably, the focus has largely been on the challenges businesses are facing, the high and volatile prices have also caused a number of issues and risks for suppliers operating within the market. 1) Suppliers are facing increased costs At Bryt Energy, when contracts are signed with a customer, the energy required is purchased straight from the wholesale market where possible. This allows us to offer customers the best price available at the time but means we don’t benefit from later market changes. 2) Increased risk of customer failure Having contracted to purchase the electricity, suppliers are required to pay for its delivery even should the customer be unable to. Customer failure leaves the supplier exposed to significant risk, particularly with such high prices, and some suppliers have been forced to account for this in risk premiums to ensure their own continued viability. 3) Restricted options within the wholesale market. Alongside these increased costs and risks, suppliers are also facing challenges from poor liquidity in the market. This is because, with the increased prices, many parties trading in the wholesale market are unable to provide sufficient credit to complete trades. This results in a lack of energy available for trading on the market, or restricts the trades available, meaning suppliers are limited in their contract and price offerings. At Bryt Energy, we are lucky to benefit from our parent company, Statkraft’s, backing in facing these challenges. With their A credit rating and 125+ years of experience, they can help support us as we do everything to help our customers navigate this coming winter, and make sure we’re here for the long run.

Energy Bill Relief Scheme

Energy Bills Discount Scheme

The UK Government has announced a new ‘Energy Bills Discount Scheme’ (EBDS), which has replaced the current ‘Energy Bill Relief Scheme’ (EBRS) that ended in March 2023.  The new Energy Bills Discount Scheme will run from 1st April 2023 – 31st March 2024, to help support businesses with the cost of wholesale energy for an additional 12 months.  The EBDS proposal contains 3 types of discounts – baseline, Energy and Trade Intensive Industry (ETII) discount, and Heat Networks discount.  For the baseline discount, eligible non-domestic consumers will receive a per-unit discount to their electricity bills during the 12-month period, subject to a maximum discount, and those in energy intensive sectors are set to receive a higher level of support.  The new scheme will see a big reduction in the amount of discount being offered to businesses compared to EBRS and for eligible businesses the discount looks likely to fall below 2p per kWh.  You can learn more about the new scheme on the Government’s website, here, or you can get in touch with our friendly customer service team at heretohelp@brytenergy.co.uk. 

What does it mean for my current contract with Bryt Energy?

All terms and conditions of your current Bryt Energy contract will remain the same. If you’re signing a new contract with us, there will be no reference to this scheme in the terms and conditions, however the wholesale electricity costs discounts will be implemented in accordance with the scheme if you are eligible.  

What is a wholesale price?

The wholesale price, also known as the commodity price, is the price of electricity that suppliers purchase from the market to supply to their customers.  Prior to the current energy crisis, wholesale electricity costs made up approximately 33% of the total costs on a customer bill, whereas they now make up approximately 72%.   This cost is included in a bill alongside: 

  • Network costs – the costs associated with the delivery of your electricity (such as transmission & distribution costs) (approx. 11.1%) 
  • Environmental costs – Government mandated costs to ensure the future security of supply and decarbonisation within the UK (approx. 16.3%) 
  • Supplier Operating Costs – this includes metering costs and supply management fees (approx. 0.6%) 
 This wholesale price will be used by the Government when working out the discount for your energy consumed throughout the scheme. 

Statement from Bryt Energy on Energy Bill Relief Scheme

We welcome the Government’s announcement of their ‘Energy Bill Relief Scheme’ to support businesses during the current energy crisis. The legislation came into force on 1st November, and you can find the rules, guidance and scheme documents on the Government’s website, here. You can also find the full regulations of the scheme, here. For more information on the details of the scheme, please read our full statement here:  https://www.brytenergy.co.uk/energy-bill-relief-scheme/. We also have a range of FAQs on the ‘Energy Bill Relief Scheme’ and the energy market more generally that we continue to update, which you may find helpful during this time: https://www.brytenergy.co.uk/faqs/.

What is happening in the current energy market?

The current energy crisis is a key concern for all of us. The UK has never before seen such high and volatile wholesale energy prices. For example, if we compare the average costs of wholesale energy from August 2021 to August 2022, we can see an increase of 482%. This is creating unprecedented challenges for many businesses (and their employees) as they prepare to navigate the upcoming months. The government has recently announced their ‘Energy Bill Relief Scheme’ to support businesses during the current energy crisis. The scheme will provide a discount on wholesale electricity and gas prices for all non-domestic customers, calculated by reference to a supported price set by the government.    For more information on the details of the scheme, please read our full statement here: https://www.brytenergy.co.uk/energy-bill-relief-scheme/      We will be continuing to update our website as more details of the measures are announced.   

How do I know if I’m eligible to receive support from the Government’s Energy Bill Relief Scheme?

The eligibility for the scheme has been defined by The Department of Business, Energy & Industrial Strategy (BEIS) – now known as the Department for Energy Security and Net Zero – as follows:    Everyone on a non-domestic contract including: 

  • businesses 
  • voluntary sector organisations, such as charities 
  • public sector organisations such as schools, hospitals and care homes 
  who are: 
  • on existing fixed price contracts that were agreed on or after 1st December 2021 
  • signing new fixed price contracts 
  • on deemed/out of contract or variable tariffs 
  • on flexible purchase or similar contracts 
The scheme’s supported wholesale price discounts will be applied to electricity usage between 1st October 2022 and 31st March 2023 initially for these eligible non-domestic entities.    If you are on a fixed contract, the level of discount will be determined by the date you signed your contract. We recommend that you check the date you signed your contract to get an indication of whether you will be eligible for a discount on the electricity you consume between 1st October 2022– 31st March 2023.   You can view the dates and discounts you may receive on the Government’s website here.

Qualifying Financially Disadvantaged Customers

Following on from the announcement of the Government’s Energy Bill Relief Scheme (EBRS), BEIS have also introduced a further discount for Qualifying Financially Disadvantaged Customers (QFDC). We have calculated the discounted rate in accordance with the legal requirements set by BEIS and have decided to apply it to all customers on Deemed and Out of Contract rates, rather than only to eligible QFDC customers.   We will be applying the discount to our impacted customers’ bills from the 1st November 2022 to the end of the EBRS duration. The QFDC discount will not be shown separately on our customers’ bills but will be deducted from their tariff rate. This means that the unit rate our customers will be charged on their bills will be lower that our published Deemed and Out of Contract rates across Winter 2022/2023.  We have contacted our customers with more detail on how the QFDC discount works. You can find out more about the Government’s EBRS & QFDC scheme on our website here or on the Government’s website here. 

How will the Energy Bill Relief Scheme reduce the impact of wholesale costs and help businesses?

The scheme will provide a discount on the wholesale electricity and gas cost element of the prices for non-domestic customers. The discount will be calculated by the Government with reference to a supported price they set. The Government Supported Price has been set lower than the currently expected wholesale prices for this winter.   The level of discount will vary for each customer depending on their contract type and circumstances.   You will not have to take action or apply to the scheme to receive support. We will automatically apply the associated discounts to all eligible customers’ bills for their electricity consumption from 1st October 2022 which will be billed from November onwards. The above graph shows an example of costs in Winter 2022, and what this will look like following the discount on wholesale electricity prices, as part of the Government’s Energy Bill Relief Scheme. 

What does the Energy Bill Relief Scheme mean for additional charges on my electricity bill?

The discount unit rate, set by the Government, will be applied to the volume you have consumed. This will appear as a discount line on your bill. This discount will ensure that the wholesale energy cost element of your charges has been brought down to the level of the Government Supported Price.  The Government’s calculation of this will have considered both wholesale costs and green levies.  All other line items on your bill will remain the same, in line with your contract. There is currently no change to the operation of any of the green levy schemes. 

What price has the Government set as a baseline for wholesale energy prices between 1st October 2022 – 31st March 2023?

The Government have set their supported prices at: 

  • £211 per megawatt hour (MWh) for electricity (which is 21.1p/KWh) 
  • £75 per MWh for gas (7.5p/KWh) 
These figures will be used as a baseline when working out the discount for your wholesale energy costs. 

How does the discount work if I’m on a Fixed Contract?

Depending on the type of energy contract you have signed, the level of discount you will receive may vary. The Government have set a baseline supported price, and your Energy Bill Relief Scheme discount will be calculated depending on your contractual commitments. Existing Fixed Customers: 

  • Any contract signed on or after 1st December 2021 will be eligible for the scheme. The discount will be applied to the wholesale electricity component of the energy consumed between 1st October-31st March 2023.  
  • However, the level of discount will be determined by the date you signed your contract. We recommend that you check the date you signed your contract to get an indication of whether you will be eligible for a discount on the electricity you consume between 1st October 2022–31st March 2023. You can view the dates and discounts you may receive on the Government’s website here.
  • The government will calculate a discount in p/kWh based on the difference between their view of wholesale price on the day the contract was agreed and the Government Supported Price. This p/kWh discount will then be automatically applied to your bills across this winter.  
  • If you signed your contract before 1st December 2021, you will not be eligible for the schemes discount, as you were not exposed to the recent rises in wholesale prices. 
If you are about to sign a new fixed price contract, the above details will also apply to you; your relevant discount will be automatically applied to your bill by your supplier.  All discounts are subject to a ‘price floor’ set at the Government Supported Price (£211 MWh for electricity). This means that the effective retail unit price for your electricity (inclusive of wholesale, network, policy and supplier costs, but exclusive of VAT and Climate Change Levy) will not fall below the Government Supported Price (£211) once the discount has been applied. This is to ensure consistency of support and avoid unintended consequences in certain circumstances. 

How do I know if I will receive a discount on my fixed contract?

Although you may be eligible for a discount under the Energy Bill Relief Scheme, the level of discount you receive will vary. Based on the figures the government published on 10th October 2022, the date you signed your fixed term contract will determine your discount.   We recommend that you check the date you signed your contract to get an indication of whether you will be eligible for a discount on the electricity you consume between 1st October 2022– 31st March 2023.  You can view the dates and discounts you may receive on the Government’s website here.

How does the discount work if I am on a Flexible contract?

If you are on a flexible purchase contract, your discount will reflect the difference between your monthly weighted average price (determined by your individual hedging approach) and the Government Supported Price. However, this will be subject to the ‘maximum discount’ published by BEIS of £345/MWh for electricity.  The discount provided will be calculated by Bryt Energy using the Government’s published support price and maximum discount, which will be applied in pence per kilowatt hour (p/kWh) to your bill at the end of each month.  If you are on a flexible contract, BEIS has advised that you should manage your contracts and hedges in the same way as you would have done if the scheme had not been in place. Our trading desk will continue to be open as usual for the duration of the scheme.  All discounts are subject to a ‘price floor’ set at the Government Supported Price (£211 MWh for electricity). This means that the effective retail unit price for your electricity (inclusive of wholesale, network, policy and supplier costs, but exclusive of VAT and Climate Change Levy) will not fall below the Government Supported Price (£211) once the discount has been applied. This is to ensure consistency of support and avoid unintended consequences in certain circumstances.  Please note, the discount will be applied to the actual consumption at a meter supply point level (MSP), irrespective of what was traded or covered by a shaping or imbalance fee. For more information on this, please visit the Governments website. 

How does the discount work if I am Out of Contract (OOC) or on Deemed rates?

If you are on Out of Contract or Deemed rates, the Government will calculate your discount by comparing the Government Supported Price with the average expected wholesale price during the period of the scheme. This discount will be a single p/kWh figure for electricity and will be subject to the ‘maximum discount’ published by BEIS of £345/MWh for electricity.  All discounts are subject to a ‘price floor’ set at the Government Supported Price (£211 MWh for electricity). This means that the effective retail unit price for your electricity (inclusive of wholesale, network, policy and supplier costs, but exclusive of VAT and Climate Change Levy) will not fall below the Government Supported Price (£211) once the discount has been applied. This is to ensure consistency of support and avoid unintended consequences in certain circumstances. 

How long does this discount last?

Initially, this discount will be applied to energy usage between 1st October 2022 – 31st March 2023. The Government will review the scheme in the coming months to inform decisions on future support after March 2023. 

What happens to the Energy Bill Relief Scheme after 6 months?

The Government will publish a review into the operation of the scheme in the coming months, to inform decisions on future support after March 2023. The review will focus primarily on identifying the most vulnerable non-domestic customers and how the Government will continue assisting them with energy costs. These are likely to be those who are least able to adjust, for example by reducing energy usage or increasing energy efficiency.  The review will consider: 

  • how effective the scheme has been in giving support to vulnerable non-domestic customers 
  • which groups of non-domestic customers (by sector, size or geography) remain particularly vulnerable to energy price rises, considering the latest price position and forward curves, alongside other cost pressures 
  • how to continue supporting these customers – either by extending the existing scheme for some users, or replacing with a different scheme 
Continuing support to those deemed eligible would begin at the end of the initial 6-month support scheme, without a gap.  It is important that users who are less vulnerable to energy price increases (particularly larger businesses that are not energy-intensive) use the 6 months support provided by the scheme to identify measures they can take to protect themselves against high energy prices. 

I signed my contract before 1st December 2021, what does this mean for me?

If you signed your fixed rate contract before 1st December 2021, you would not have been exposed to the recent rises in wholesale prices, therefore you will not be eligible for support under the scheme.  If you signed a flexible contract, you may be eligible depending on the difference between your monthly weighted average baseload price (determined by their individual hedging approach) and the Government Supported Price for your consumption from 1st October 2022 – 31st March 2023. 

Will I receive discounts for my energy usage from December 1st 2021-1st October 2022?

No. Discounts on wholesale electricity costs for eligible businesses will not be applied retrospectively to cover electricity costs incurred before the start of the Energy Bill Relief Scheme period (i.e. before 1st October 2022). 

I am on a Deemed or Out of Contract rate with Bryt Energy – what happens to me?

Any customer on a Deemed or Out of Contract rate is eligible for the discount support through the Government scheme for electricity consumption during October 1st 2022 – March 31st, 2023, and will automatically be applied to your bill.  However, even after the scheme discount has been applied, the Deemed and Out of Contract rates are likely to be higher than a fixed or flexible contract rate.  We will be writing to all of our Deemed and Out of Contract customers by the end of September 2022 outlining how the scheme will work for you.  To see our latest published Deemed and Out of Contract rates, please click here: https://www.brytenergy.co.uk/footer/deemed-and-out-of-contract-rates/   

Can I opt-out of the Energy Bill Relief Scheme?

You will be automatically included in the Energy Bill Relief Scheme (EBRS) if your business is eligible. However, if you would prefer to not be included in the scheme, you can opt-out at any time by emailing us at heretohelp@brytenergy.co.uk and one of our friendly customer service team will be happy to help. This means you will not receive the Government’s discount on your energy bills from the date you opt out until the end of the scheme on 31st March 2023.  However, you can opt back into the EBRS scheme at any time if you wish, to receive a discount on your energy bill, by getting in touch with our team at heretohelp@brytenergy.co.uk. 

Additional criteria that may affect your discount

The Government’s Energy Bill Relief Scheme Regulations specify certain additional criteria that may affect either the level of discount received or the quantity of your electricity supply that qualifies for a discount.   Additional criteria: 

  • The quantity of energy supplied to the premises under a supply contract with us is reasonably expected to exceed 0.5GWh (500,000kWh) over the 12 month period beginning 1st October 2022; or  
  • The maximum rate at which energy is supplied under the contract at any time is reasonably expected to exceed 0.5MW (500kW)  
If you meet one of the above criteria, we are required to draw your attention to Chapters 1 and 2 of Part 4 (particularly sections 38 and 43) of the Regulations, which you can read, here.  This Part of the Regulations covers any arrangements you may have in place outside of your supply contract with us that change your effective exposure to wholesale energy prices and may therefore require us to adjust the discount applicable to your account under the EBRS scheme. The Government has published a guidance document containing some further information on this (in sections 6 and 7) here.  What to do next  After reviewing Chapters 1 and 2 of Part 4 of the Regulations, you are required to determine if the arrangements described in those chapters apply to a supply contract you have with us and, if so, send us a declaration to that effect by emailing us at heretohelp@brytenergy.co.uk. One of our team will then contact you with further information.  

General Queries

Do you have a paper copy of the Direct Debit form?

We are unable to accept paper Direct Debit mandates. If you wish to pay by a Direct Debit then we would request that you set it up online by visiting our Direct Debit mandate set up page, here.

I have a few accounts with Bryt Energy and have registered to the portal but can only see one. How do I gain access to the remaining accounts?

Contact our helpful customer support team at heretohelp@brytenergy.co.uk to confirm you have successfully registered to our online customer portal. If you have, we will be able to ensure you have access to all of your accounts.

Where can I find my account balance?

Your current account balance will be displayed on the ‘Account summary’ page of your customer portal account.

How do I download my statements of accounts?

To download your statements of accounts, you’ll need to log on to your customer portal and visit the Transaction Summary section. You will be asked to select a start & end date for the transaction summary you wish to view, which you can then download as a PDF.

How do I get access to my half hourly data?

You can access your half hourly data by visiting your account on your Bryt customer portal and selecting ‘Meter information’ on your account summary. You will be able to select a meter point and date range before downloading your half hourly data.

Settlements

How do settlements affect my energy?

Aside from allowing the energy you use to be settled properly within the industry, regular readings will allow Bryt Energy to bill you as accurately as possible, rather than relying on estimates which may be higher than the actual amount of energy you have used.

This will in turn allow you to assess your energy usage and budget accordingly.

What do I need to do?

In order to settle the energy usage correctly, Bryt Energy will need you to provide regular meter readings so that we know how much energy you have used.

If you have a SMART or AMR meter, this will provide us with accurate automatic readings and you will not need to take any action to provide any additional readings to us.

If you have a dial meter you will receive a monthly request for meter readings by email asking you to submit them via the online portal or by email to heretohelp@brytenergy.co.uk

What is a settlement?

The electricity Bryt Energy supplies to you is generated from zero carbon, 100% renewable sources. The role of the settlement team is to ensure energy generation providers are correctly paid and the industry is informed with details of the specific energy used. This ensures enough power is generated without wasted energy and keeps the supply of energy reliable.

Microbusiness

I’m a microbusiness that’s searching for a new energy supply contract. Where can I look for impartial advice and support on this?

For independent advice and support on finding a new energy supply contract, you can visit the Citizens Advice website, here.

How do I know if I’m a micro business customer?

Ofgem defines a non-domestic consumer as a micro business if they meet one of the following criteria: employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or uses no more than 100,000 kWh of electricity per year.

Who can I speak to if I need financial help?

We would always encourage you to get in touch with our Customer Operations team as soon as you feel you are unable to pay your invoice so that we can discuss this with you.

If you would prefer to speak to someone else for free and independent financial advice then the Business Debt Line are available to help you at www.businessdebtline.org or on 0800 1976026.

How often will my meter be read?

We would encourage you to submit an actual meter reading on a monthly basis to ensure that your bills are accurately produced using the correct consumption levels. We will send you a meter reading reminder on a monthly basis and you can submit your reading through your online Bryt Energy portal. We will use the reading provided if it is reasonably accurate and if we view it as being incorrect we will take all reasonable steps to contact you to obtain a new meter reading. We will also take all reasonable steps to obtain a meter reading from your site on an annual basis.

How will you use my smart meter data?

Under the Smart Energy Code (SEC), we are allowed to take a meter reading from you once a month. If we need to take more than one meter reading per month, we will ask for your explicit consent and will let you know how we’ll use your data.

I’m on out of contract rates, what should I do?

To see our deemed and out of contract rates, please visit here. If you’d like to switch to one of our zero carbon, 100% renewable electricity contracts, please get in touch at solutions@brytenergy.co.uk or on 0121 726 7575.

What can I expect when my contract with Bryt Energy is coming to an end?

·We will give you a minimum of 60 working days notice of when you are approaching your contract end date.

·You can terminate your contract with us at the end of your supply contract, as long as you give 30 working days’ notice before the end of your contract end date. We will provide confirmation of your termination within 5 working days of receiving your notice.

As a microbusiness, what can I expect when I switch to Bryt Energy?

If you are a microbusiness, we will ensure:  

  • The terms of your contract are clearly stated before you switch to us, and that they are easy to understand.
  • Your contract duration and end date are prominent and easy to access.
  • Within 10 working days of you switching to us, we will provide you with your Terms and Conditions and a statement of your renewal terms.

Can my invoice be backdated?

We always try to ensure that your bills are issued accurately every month. Unfortunately on some occasions we receive delayed industry information which means we need to backdate your invoices, or issue you a new invoice for a previously unbilled period.

If you are a microbusiness customer then we will not bill you for charges which have been incurred 12 months prior. The only exceptions are where we have tried to gather the required information and this has not been possible.

Where can I look for independent energy advice and support?

Please contact Citizens Advice if you need help with an energy problem – for example with your bills or meters, or if you’re struggling to pay for the energy you use. They’re the official source of free and independent energy advice and support.

You can visit them at citizensadvice.org.uk/energy or call their customer service team on 0808 223 1133, for free.

Get In Touch

What should I do if I’m unhappy?

Here at Bryt Energy, we are committed to providing a high level of service to all our customers. If you feel we’ve let you down in anyway, please contact our Customer Service team on 0330 053 8620 or at complaints@brytenergy.co.uk.

If we have not been able to resolve your complaint, you can get in touch with the Energy Ombudsman on 0330 440 1624 or at enquiry@energyombudsman.org. For more information on our complaints support process, visit here.

What’s the best way to contact you?

You can contact our helpful customer service team at heretohelp@brytenergy.co.uk or on 0330 0538620. All emails will be responded to within 2 working days.

Covid-19

What’s the best way to get in touch with you during this period?

Our friendly team are available to answer all emails and phone calls during our usual opening hours of Monday-Friday, 8.30am to 4.30pm. You can get in touch with them on 0330 053 8620 or at heretohelp@brytenergy.co.uk

What support will my business get during the Covid-19 outbreak?

We will continue to support you by:

Answering your emails within our usual 48 hours response period, where your email is received before 4pm

Answering your phone calls as quickly as we can to provide you with any assistance you may need

Monitoring the government advice and updating you with any relevant changes

We also appreciate that payments may be more difficult at the moment, with tough decisions being made as to which bills are your priority. If you feel there is a chance you will be unable to pay your bill, please let us know as soon as possible.

Bryt Envision

Is there a cost?

No, this is a free service for all Bryt Energy customers with half-hourly meters.

How can I view my data?

You can access your data via the Homepage of Bryt Envision, anywhere, anytime. The platform can be viewed from either a desktop or on your mobile, and you can also have multiple users set up to access your data.

What reports can I run from Bryt Envision?

There are many reports you can run on this platform. Some of the most popular reports include half-hourly electricity consumption data, power factor and maximum demand.

All reports can be viewed in a browser, downloaded, or sent straight to your email address, and some are available in both graph and csv format.

Here to Help

Our friendly customer service team are on hand to support you with any queries you have. You can get in touch with us between

Monday – Friday, 8.30am – 5.00pm

Location

1 Victoria Square

Birmingham

B1 1BD

call us

0330 053 8620