BEFORE YOUR INSTALLATION
1. GETTING READY FOR YOUR INSTAL
Check your meter is safe to access and is not restricted or obstructed in anyway.
To ensure your account is up to date, it would be helpful to provide us with a read from your electricity meter prior to the installation. Please email us your reading or upload it to your customer portal account.
As your electricity supply will be off during this period, please make sure all equipment is switched off and any data backed-up to prevent damage or loss.
2. ARRANGE METER ACCESS
On the day of the install, we will need a person present that is authorised to give us access to your meter and confirm the meter installation can go ahead. This person will need to remain on-site for the duration of the meter exchange. They will need to sign confirming approval for the installation and that any equipment shutdowns and data back-ups required have been done. Please ensure that they are aware of this.
3. CONFIRM DETAILS WITH THE ENGINEER
You will be contacted by one of our installers within 24 hours of your install. Please can you confirm any details or instructions with them, including access and parking.
Please note that on the day our installer will need parking access near your premise.