1. GETTING READY FOR YOUR INSTAL 
Check your meter is safe to access and is not restricted or obstructed in anyway.

To ensure your account is up to date, it would be helpful to provide us with a read from your electricity meter prior to the installation. Please email us your reading or upload it to your customer portal account.

As your electricity supply will be off during this period, please make sure all equipment is switched off and any data backed-up to prevent damage or loss.

2. ARRANGE METER ACCESS 
On the day of the install, we will need a person present that is authorised to give us access to your meter and confirm the meter installation can go ahead. This person will need to remain on-site for the duration of the meter exchange. They will need to sign confirming approval for the installation and that any equipment shutdowns and data back-ups required have been done. Please ensure that they are aware of this.

3. CONFIRM DETAILS WITH THE ENGINEER
You will be contacted by one of our installers within 24 hours of your install. Please can you confirm any details or instructions with them, including access and parking.

Please note that on the day our installer will need parking access near your premise.

1. ARRIVAL
One of our representatives will arrive to install the meter. They will show you their ID card on arrival to validate that the installer is who they say they are. Before beginning works, they will confirm with you that the installation is approved and will require a signature.

2. INSPECTION & FINAL READ
Before beginning your smart meter installation, our engineer will perform an inspection to ensure there are no safety issues or work required prior to exchanging your old electricity meter. Any specific issues they find will be discussed with you. As part of this, our engineer will ensure a final read is taken and sent over to us to ensure an accurate invoice is provided to you for your old electricity meter.

3. INSTALLATION
Our engineer will install a new smart electricity meter and set-up the device which will allow us to remotely and securely communicate to your meter. This will allow us to read your meter and maintain it. Your installation could take up to 1 hour. However, it is worth planning for any unseen technical issues which could result in work taking longer.

4. WELCOME TO YOUR SMART METER
Our engineer will explain how your smart meter works and how to access the LCD Screen to view your meter reads and related data. We recommend checking any mains connected alarms after the installation. If you should experience any issues at all during or following the installation, please get in touch with us.

Both Bryt Energy and our smart meter installation partners take the safety of our employees and customers seriously. Several measures have been implemented to ensure that your smart meter installation can be completed efficiently whilst keeping everyone protected. This includes the use of PPE and maintaining social distancing.

If any symptoms of Covid-19 are displayed by anyone at the premises within 14 days before the installation, please advise us as soon as possible. We will then arrange to reschedule your appointment.

We will ask a few key questions when arranging the booking to ensure we can meet any additional safety measures your business may have implemented. Please answer these as fully as you can.

Unfortunately, not all meter types are suitable for a smart upgrade yet. If, at a later date, it’s discovered that your meter cannot be upgraded, you’ll be kept informed and we’ll let you know when an upgrade is available to you.

Appointment times are 8:00 – 17:00, Monday – Friday.

If you require an appointment outside of these times, please discuss this when booking your installation.

HOW BRYT ENERGY WILL USE YOUR DATA

As part of having a smart meter installed, you are consenting to the below:

– Bryt Energy will remotely read your smart meter once a month to obtain an invoicing read.

– Bryt Energy will remotely read your smart meter to assist in any business processes, such as Change of Tenancy, to ensure accurate invoicing.