The current energy crisis is a key concern for all of us. The UK has never before seen such high and volatile wholesale energy prices. With Russia’s invasion into Ukraine, gas prices have soared and when coupled with a post-Covid increase in demand, as well as electricity shortages in Europe, electricity prices in the UK have been driven up to extreme levels. This is creating unprecedented challenges for many businesses (and their employees) and understandably you may be worried about how you can navigate the upcoming months.
We welcome the Government’s recent announcement of their intent to support business customers with measures to reduce the impact of higher wholesale energy costs initially over the next 6 months. The precise details of the support mechanism for UK businesses have not yet been announced and we have committed to collaborate with the Government and the Department for Business, Energy and Industrial Strategy (BEIS) to deliver the plans. We are resolved to ensure that all eligible customers receive the benefit of Government support, and we will contact those affected customers as quickly as possible once the measures are published. Our website will also be kept updated with the latest information.
In the meantime, we’d like to reassure our customers that we’re still available should you need us – you can get in touch with our customer service team at firstname.lastname@example.org and one of our team will be happy to help. We’d also like to remind customers that you can use your customer portal to access bills and to submit meter reads.
Whilst we fully appreciate that this may be a very emotional and frustrating situation for you, we ask you to remember that our employees are working hard to try to support you through this crisis and that they too are facing its impacts.