Billing Analyst

THE ROLE:

A new opportunity has been created for a Billing Analyst to support the Bryt Energy’s growing B2B Customer Billing Operation. The ideal candidate is someone who has experience of billing B2B customers, ideally in both the NHH and HH areas. In addition, experience in the Flex and Pass through billing areas would be advantageous. The successful candidate should be able to use this knowledge to deliver accurate and efficient billing to Bryt Energy’s growing customer base.

KEY RESPONSIBILITIES:

• Providing a first-class level of customer service through all front and back office activities which are completed.
• Responsible for the accurate production of B2B electricity billing statements for both Half-Hourly (HH) and Non-Half-hourly (NHH) billing.
• Review and apply annual industry charge changes.
• Monthly billing performance to agreed billing yield, accuracy and efficiency targets.
• Analyse complex billing data sets to gain insight and drive billing performance improvements.
• Billing assurance activities, including ongoing management of unbilled accounts to ensure effective prioritisation and resolution of customer accounts.
• Monitor and resolve customer/broker billing escalations and disputes to SLAs.
• Demonstrate effective stakeholder management and influencing skills to assist with query resolutions.
• Proactively monitor and manage billing-to-settlement exceptions, working with Revenue Assurance partners and taking action where billing opportunities are identified.
• Continuous process improvement – constantly looking for ways to improve the customer experience and optimise operational efficiency across the bill production processes with minimal cost to serve.

THE IDEAL CANDIDATE:

• Highly numerate and analytical, ideally with a numerical-based higher education qualification.
• Knowledge of HH and NHH B2B electricity billing processes and detailed calculations.
• Confidence in problem solving and collaborating with different teams and organisations.
• Target-driven approach.
• Passionate about customer service and putting the customer at the heart of everything you do.
• Able to work across the business and with customers effectively to resolve any customer queries in an accurate, timely, professional and compliant manner.
• Be a confident and clear communicator both internally within the company and with external customers and other stakeholders.
• Ability to analyse complex datasets and drive meaningful insight.
• Flexible hands-on and structured approach, and with high personal integrity.
• Advantageous to have experience of completing HH Pass Through and Flex billing reconciliations with a high degree of accuracy, using industry gained knowledge.
• A knowledge of Smart metering would be an advantage but is not essential.

THINK YOU’VE GOT WHAT IT TAKES?

Contact us at careers@brytenergy.co.uk