Moving to our new office
At the start of 2025, we made the move to our new office, Bruntwood SciTech’s Cornerblock building. This move was an essential part of our long-term aim to reduce our carbon footprint and better support our growing team, and we carefully considered the impact of each choice we made during the fit-out process. As a result, we are proud to announce that we have been awarded a SKA Silver rating for our sustainable approach. Our new office building has high-performance double-glazing windows to improve insulation, and air source heat pumps to provide efficient heating and cooling. From our choice of natural materials, which were trackable and traceable throughout their life cycle, to our energy efficient light fittings and control features, we made sure that sustainability was at the forefront of our priorities at every step of the way.
We also considered how our employees’ needs have evolved, so that our workspace is an inclusive and welcoming place. Our new office has spaces for both collaboration and celebration, bringing our team closer together. Features like dimmable lighting, a dedicated wellbeing room, and multiple areas to suit independent time or collaboration allow individuals to choose and control their environment.
Upgrading and improving our systems
In 2025, we prioritised growing our capabilities in light of the changing energy landscape. To equip us for more complex products and services in the future and to ensure we can provide an enhanced customer service, we invested in a series of system upgrades and improvements with technology provider Energy Software Group (ESG) Global. Through this journey, we have improved our agility and flexibility for upcoming product and servicing needs.
Our journey with the Institute of Customer Service
Our customers are at the heart of everything we do and, in 2025, we embarked on our journey to become accredited with the Institute of Customer Service (ICS), an independent professional membership body, to continuously improve our customer experience.
Since commencing this process, we have been using the Institute’s tools and insights to look at how to improve our customer experience. We also sent out our first set of surveys to better understand the areas we excel in, those where we can improve, and how our customer experience compares to our industry peers.
Support and recognition for our team
Without our incredible team, we wouldn’t be able to deliver our purpose, so it’s important for our employees to feel supported and thrive. In 2025, our Mental Health First Aider (MHFA) team hosted a series of internal podcasts for our employees, in collaboration with training and consultancy provider Strategic Wellbeing. These discussed topics related to mental health, physical health, and managing work-life balance, and Strategic Wellbeing also hosted Corporate Wellbeing days with our team.
We also prioritised recognition, to ensure our team feel acknowledged and appreciated. We provided all of our employees with two extra days of annual leave, and looked for ways to create a structured, consistent and inclusive approach to recognition, through the establishment of a new recognition programme.
Expanding our products and services
In 2025, we widened our supply offering and increased our in-house capabilities to help our customers support a grid that is powered by renewables, and reap the financial benefits of being more responsible with their electricity usage.
With our new product, Pure Flex Access, customers can take advantage of the day-ahead market to trade electricity volume right up to the day before they use it, creating value from flexibility provided by their on-site technologies. We’ve also expanded our team and established a new Optimisation desk team, who have brought their expertise to build our in-house capability and enable customers to offer greater flexibility beyond the wholesale electricity market. We can now support our customers’ in participating in the Distribution System Operator (DSO) markets, widening our market access to give our customers more ways that they can provide flexibility to the grid, whilst benefiting financially from their efforts.
Collaborating with the energy industry
As a supplier, it’s important that we facilitate conversations within our industry, as we know we can’t achieve a sustainable energy system working in silos. That’s why we hosted an event in June for our energy consultant partners, ‘Our Collective Role in Powering a Sustainable Energy Future’, bringing together key energy experts to discuss the changing energy landscape.
Our team also collaborated with key industry groups leading the energy transition. We were selected to form part of the Department for Energy Security and Net Zero’s (DESNZ’s) ‘Non-Domestic Customer-Led Flexibility Intelligence Forum’, consisting of selected industry bodies, to discuss progress in removing barriers for demand-side flexibility providers. After joining in 2024, we also continued to be active members of Energy UK, sharing our knowledge within the optimisation and flexibility space.
