Bryt Energy takes the protection of its customer data extremely seriously and we remain vigilant against the continuing cyber threats that companies face. Our employees are provided with the appropriate training to identify potential phishing or malicious activities, and our IT security infrastructure provides further protection against such attacks. Our customer service team will always ensure that full data protection verification checks are completed when we call you, so that we can verify who we are speaking to. You can have confidence that by completing these checks we are ensuring that your data is protected.

Companies who act fraudulently to attempt to access your data don’t just pretend to be banks or credit card companies, they can also pose as your energy supplier. Sometimes emails or calls can be received from people pretending to be from legitimate sources requesting that you disclose your personal or company information. Therefore, all our employees are trained in how to ensure that no customer data is disclosed when these kinds of phishing emails or vishing calls are received and how to identify them.

If an email is sent from Bryt Energy, it will only be from one of our approved email domains. These are brytenergy.co.uk, brytenergy.com or bryt-energy.co.uk. Please be aware that we also occasionally send out surveys to our customers and partners through our customer satisfaction platform, in order to continually improve our level of service, and you will receive these through the email domain www.bryt-energy.co.uk.

If you are concerned that you may have received a call or email from someone you believe isn’t an employee of Bryt Energy, please contact us on 0330 0538620 and tell us about your concern. We will then be able to assist you with your concerns and provide you with any help you need.

For more information on considerations to look out for when signing a contract and how best to protect your business from fraud, visit our FAQs, here.