Firstly, if you are moving properties, please ensure an actual meter read has been submitted. If we have used an estimated reading on your final bill, we will be unable to refund any remaining credit until we can bill you using an accurate reading.

Once your final bill is issued and any other accounts you have with us have all been paid in full, any remaining credit balance will be refunded to you.

If you make your payments to us via Direct Debit, your refund will be processed and automatically returned to you within 10 working days, through the same Direct Debit mandate which is used to make payment to us.

If you make your payments to us via BACS, we will require evidence of your banking details to enable us to process your refund request. Please send a copy of your letterheaded banking details to heretohelp@brytenergy.co.uk to allow us to process your request. It is important this documentation is provided so that we can validate your request, and a delay in receipt of this document may result in a delay in our refund of any credit balances owed to you.