If you’re having trouble with your payments, please contact us as soon as possible, so we can understand your problems and support you where possible. We’ll try to come to a suitable arrangement, however you might incur late payment interest charges, in accordance with your contract. We’ll try to collect your debt ourselves through email or phone conversations but, if we’re unable to reach a satisfactory resolution, we may refer your account to an external debt collection agency, who will collect the balance on our behalf.

For independent advice on paying your energy bills, please visit Business Debtline or Citizens Advice Bureau.

Any invoice issued against your Bryt Energy account can be found on the customer portal. If you’ve not yet signed up to our customer portal, please contact our friendly customer services team at heretohelp@brytenergy.co.uk.

Before we can produce your first invoice, we have to wait to receive all industry data. This process usually ranges between 6-8 weeks.