If you’re moving into a property supplied by Bryt Energy, we’ll first need you to complete our Change of Tenancy web form, which you can find here. Filling in this form will ensure a smooth and quick change of tenancy process for you, and after submitting the form our team will be in touch within 5 working days.
If you’re moving out of a property supplied by Bryt Energy, we’ll first need you to complete our Change of Tenancy web form, which you can find here. Filling in this form will ensure a smooth and quick change of tenancy process for you, and after submitting the form our team will be in touch within 5 working days.
You can find the information and evidence needed for a Change of Tenancy on our web form, which you can access here.
As well as the information on this form, we’ll also need a copy of one of the following supporting documents to help us verify the change:
- Your lease/tenancy agreement
- A letter from your solicitor
- A completion agreement
- A land registry document confirming the current liable party
- A surrender agreement
It’s crucial that these supporting documents are provided, as without them we’ll be unable to process your requested change and the current account will continue to be invoiced with the existing customer details we have for the property. To check if any other forms of COT evidence are suitable, please get in touch with our customer service team, who will be be able to confirm this with you.
Once we have all of the correct information, we’ll complete your Change of Tenancy within 5 working days and endeavour to produce a first invoice for you within 10 working days.
Deemed rates
Please note that after your COT has been completed, you will automatically be placed onto our Deemed rates. Deemed rates are likely to be higher than contracted rates and we would encourage you to review the market and get in contact with energy suppliers who may be able to offer you a new contract at this time. If you would like to discuss a new electricity supply contract with Bryt Energy*, please get in contact with us as soon as possible via email at heretohelp@brytenergy.co.uk and quote your business’s registered name, or you can contact the Energy Consultants you use to arrange your energy supply contracts.
Next steps
Going forward, if you wish to pay your bills by a Direct Debit, you can set this up online by visiting our Direct Debit mandate set up page, here. And if you’d like to sign up to our customer portal to manage your account, view your bills and submit your meter readings, get in touch with our team, here.
Support
If you’re having any trouble with your payments, please contact us as soon as possible or visit here for more information on the support and advise available.
*Please note that a contract offer is subject to our Credit Policy and the estimated amount of electricity you expect to consume.
Once we have all of the correct information, we’ll complete your Change of Tenancy within 5 working days and endeavour to produce a final invoice for you within 10 working days. If your final bill has been issued with an accurate meter reading and your final balance is in credit then we will refund the balance to you automatically within 10 working days. For more information on our refunds process, please visit here.