We offer a downloadable version of your statement via our online customer portal here. If you’ve not yet set up your customer portal account, please contact our customer service team at firstname.lastname@example.org
If you wish to pay by a Direct Debit then we would request that you set it up online by visiting our Direct Debit mandate set up page here. We are unable to accept paper Direct Debit mandates.
Once we have all of the correct information, we’ll complete the COT within 5 working days and endeavour to produce a final invoice for you within 10 working days. If your final bill has been issued with an accurate meter reading and your final balance is in credit then we will refund the balance to you automatically within 10 working days.
If you’re moving out of a property supplied by Bryt Energy, we’ll first need you to complete our COT moving out form, which can be found here, and provide the relevant evidence. The next step is to email us at email@example.com so we can update our records with your forwarding address and then process your COT request.
If you’re moving into a property supplied by Bryt Energy, we’ll first need you to complete our COT moving in form, which can be found here. The next step is to email us at firstname.lastname@example.org so we can confirm your contact details and process your COT form.
You can find the information and evidence needed for a Change of Tenancy on our downloadable forms. You can access our Moving In form, here, and our Moving Out form, here.
As well as the information on these forms, we’ll also need a copy of one of the following supporting documents to help us verify the change:
- Your lease/tenancy agreement
- A letter from your solicitor
- A completion agreement
It’s crucial that these supporting documents are provided, as without them we’ll be unable to process the requested change and the current account will continue to be invoiced with the existing customer details we have for the property.