In this role you will be responsible for a proportion of the net margin growth, through third party Intermediates (TPIs) and direct. As part of the Strategic Sales Team, you will manage the sales process of new business and renewals for our largest Industrial and Commercial customers and grouped customer portfolios.

You will be expected to help us achieve our ambitious growth plans by optimising the relationship with existing TPIs and potentially onboard new TPIs. This role is an external and internal facing role, attending events and customer/prospect/TPI meetings, but also collaborating with internal stakeholders.

The Strategic Sales Team only manage prospects and customers on flexible energy supply contracts, therefore you will be expected to have an in-depth knowledge of the contract mechanics and industry in order to discuss this with TPIs and C-suite level contacts within the customer’s organisation. You will also be responsible for any contract related queries for existing customer and will work closely with our Strategic Customer Service team in delivering an outstanding customer experience.

We are looking for someone who is excited by our ambitious growth plans, so a naturally driven, self-motivated person is essential.

Managing a pipeline of new business and renewal tenders through TPIs and direct

• Manage the end-to-end tender response process in cooperation with the quoting workstream. Where necessary liaise with the TPI/consumer to establish the required contract features and understanding the consumers main drivers when making a decision.
• Where necessary obtain better quality data or information to understand and mitigate risks to the business. Cooperate with internal stakeholders regarding our capability of bespoke tender requirements. Working with the TPI/consumer and Credit to find a suitable credit resolution.
• Ensure the TPI has all the required information to accurately represent our offer and if possible, pitch our proposition directly to the consumer. Obtain all customer information required to ensure the customer is onboarded successfully.
• Capture price and contract feature feedback for each tender, feeding this and any trends into your line manager.

Managing sales and contract related activities for existing customers

• Working closely with TPIs/customers and internal Stakeholders to understand the customer’s energy usage forecasts and where required manage the reforecast process.
• Hold regular review meetings with Key Customers, working with the Strategic Customer Service team to ensure a combined approach in delivering our objectives.
• Oversee the trade confirmation and position report communication with the TPI/customer sent from your supporting Strategic Account Executive. Capture queries and customer experience feedback of trade executions and reporting, to filter to Commercial and the Trade Desk.

Managing and optimising Third Party Intermediate relationships

• Understand the organisation structure of the TPI and contact responsibilities, building relationships with all levels within the TPI.
• Hold regular meetings to review sales KPIs, understand how we can increase conversion rates, launch new products, and gain market insight.
• When onboarding new TPI’s carry out an in-depth qualification process to ensure the two businesses values, target market and goals are aligned.
• Attend industry events to gain market insight and network with TPIs, customers and prospects.

CRM Management

• Keep TPI, customer and prospect accounts on CRM up to date. Produce regular analysis and meaningful insight on TPI performance trends, identifying strengths, opportunities, threats, and weaknesses.

Interdepartmental communication

• Work closely with the Strategic Customer Service team to deliver a combined approach for an outstanding overall customer experience.
• Liaise daily with the quoting workstream to ensure tender responses are accurate and in line with our KPIs.
• Continuously collaborate with Marketing on sales collateral and messaging.

• Previous B2B I&C sales experience is a mandatory requirement.
• Experience of relationship management with Strategic Account customers and associated TPI’s.
• A comprehensive knowledge of Flexible energy supply products, such as baseload/shape, cashout and index.
• Be a confident and clear communicator to internal stakeholders at all levels to achieve desired results with strong teamwork being maintained.
• Be able to represent the company in all external customer facing meetings in a competent and professional manner.
• Flexible hands-on and structured approach, and with high personal integrity.
• Experience of working in the UK electricity supply industry.
• Strong Microsoft skills in PowerPoint, Excel and Word to produce presentations, documents and reports as required.
• Full Clean UK Driving License.