Billing Analyst

THE ROLE:

A new opportunity has arisen for a Billing Analyst to support Bryt Energy’s growing B2B Customer Billing Operations team.

 

Location: Hybrid working – minimum in office once a week (Birmingham)

 

Working hours: Monday to Friday 37.5 hours a week.

WHAT YOU’LL BE DOING:

  • Providing a first-class level of customer service through all front and back-office activities which are completed.
  • Monitoring billing performance throughout the month resolving exceptions and manually billing accounts where required across a diverse range of product types.
  • Owning a selection of customer accounts and ensuring they are accurately billed each month.
  • Proactive monitoring and working any cases associated with these accounts. Working with Revenue Assurance partners and acting where billing opportunities are identified.
  • Representing Bryt Energy and the Billing Manager in meetings with customers or TPI’s as required.
  • Proactively looking for continuous process improvements, constantly looking for ways to improve customer experience and optimise operational efficiency across the bill production processes with minimal cost to serve.

YOU’LL BE RESPONSIBLE FOR:

  • Responsible for the accurate production of B2B electricity billing statements for both Half-Hourly (HH) and Non-Half-hourly (NHH) billing and proactively managing any customer cases with regard to billing queries associated with these accounts.
  • Responsible for monitoring and resolving customer/broker billing escalations and disputes to agreed SLAs. Be able to demonstrate effective stakeholder management and influencing skills to assist with query resolutions and provide technical billing support to the other teams at Bryt Energy.
  • Assisting the billing manager in producing reports specific to the billing areas of the Customer Operations teams to show performance against KPI’s. Develop ways to improve underperformance when identified to ensure business KPI’s are met.
  • Billing assurance activities, including ongoing monitoring and resolution of unbilled accounts to minimise Bryt Energy’s financial exposure.

THE IDEAL CANDIDATE:

What you’ll bring to the team:

  • Passionate about customer service and putting the customer at the heart of everything you do. Able to work with stakeholders across the business and effectively with our customers to resolve any queries in an accurate, timely, professional, and compliant manner.
  • Industry experience and knowledge in billing across a range of fixed and flexible products ranging from small SME type accounts to large multisite groups.
  • Working within the Billing team you will be able to take ownership of a portfolio of accounts and ensure their accurate and timely billing. Confident working collaboratively to achieve daily, weekly, and monthly targets.
  • You will have a flexible hands-on approach with high personal integrity and comfortable working to targets with the minimum of supervision.
  • You will be a confident and clear communicator both internally within the company and with external customers and other stakeholders. Have the ability to challenge in an effective manner so as to maintain relationships but also comfortable voicing concerns as well as suggestions for improvement.

 

Education and training:

  • Experience in B2B electricity supply of both HH and NHH meters and product type, including large I&C flex contract billing. Non-energy costs and the different energy billing levels.
  • Knowledge of industry regulatory bodies and codes to be adhered to.
  • High level of numeracy and analytical skills. Ideally a numerical based qualification is desired but not essential.

 

Abilities and skills:

  • Knowledge of HH and NHH B2B electricity billing processes and detailed calculations.
  • Confidence in problem solving and collaborating with different teams and organisations.
  • Target driven approach.
  • Experience of a similar role in a similar team would be an advantage but is not essential.
  • Be able to produce reports to stakeholders which are accurate, meaningful and demonstrate performance levels achieved.
  • Ability to analyse complex datasets and drive meaningful insight from them

THINK YOU’VE GOT WHAT IT TAKES?

Contact us at careers@brytenergy.co.uk.

Credit & Collections Advisor

THE ROLE:

We are looking to recruit a Credit & Collections Advisor to support the business with achieving its debt collection, credit risk and change of tenancy related activities.

 

Location: Birmingham

 

Working hours: Full time Monday to Friday 37.5 hours a week. We have a Hybrid working approach, but the successful candidate will be required to be in the office a minimum of 1 day a week.

WHAT YOU’LL BE DOING:

This is an exciting opportunity to join the Customer Operations department in a varied and vital role for the business, undertaking B2B debt recovery processes, credit risk related activities, change of tenancy and other associated additional core processes.

This will include primarily the activity of supporting the business achieve its debt recovery aims and ensure our B2B customers are paying all invoices in a timely manner. You will be utilising various contact methods, including telephony, email and whitemail to ensure all customers are provided a fair and considered debt collection journey, prioritising the customer experience whilst managing business recovery aims.

We are looking for someone who can prioritise their workload, work cross functionally across the business to resolve any non-payment disputes, think laterally, problem solve any identified customer issues and achieve the overall business debt collection targets. The role would be ideal for someone who has prior experience of collecting unpaid energy invoices from SME and I&C customers. Previous experience of collecting debts of this nature is essential, and prior energy supply experience would be useful for the role.

The role will also support the business by completing credit checking activities and other credit risk monitoring and mitigation where required. The role may also require completion of Change of Tenancy related activities, as well as actions required.

YOU’LL BE RESPONSIBLE FOR:

  • Working within the Customer Operations team primarily responsible for completing debt recovery activities for the B2B (SME and I&C) customers supplied by Bryt Energy.
  • The role will require the candidate to undertake inbound and outbound telephony work to support in recovery of business debt aims. The successful candidate should be resilient to deal with non-payment challenges and be assertive to collect company balances in line with payment terms. There will also be a requirement to support on the inbound phoneline for the Customer Operations business phonelines, and therefore it is crucial the successful individual has strong telephony management skills.
  • An ability to consider and balance the need of the customer, putting them at the heart of everything we do, whilst ensuring payment recovery can be maximised for the business and to support in wider debt recovery aims. Effectively negotiating and monitoring payment arrangements and settlement conversations within company policy guidelines.
  • Promoting Direct Debit to ensure that future payments are made on time. Monitoring all ongoing Direct Debits to ensure any payment bounces, cancellations or DDIs are recorded and followed up with the customer to ensure any issues resolved and payments collected.
  • Have a passion for the delivery of high-quality customer service throughout the customer journey. It is important that excellent customer service is delivered whilst maintaining an assertive, efficient and effective debt collection approach.
  • The candidate will also be required to support the business by completing credit checking activities and other credit risk mitigating where required. Prior experience of working in a Credit Risk environment and of credit checking business customers is desirable, but full training will be provided upon onboarding.
  • Experience of the Change of Tenancy (COT) process, including a solid understanding of its function, purpose and steps for completion are ideal for success within the role. An ability to complete Change of Tenancy requests to ensure account details and supply timelines are accurate, as well as an awareness of fraudulent COT risk and mitigation tools will also be required in the role.
  • Supporting our final customers in ensuring refunds made in a timely manner where an account has received overpayment and any payments due to be returned to the customer are communicated and processed as soon as possible.
  • Experience of working with both direct B2B supply customers and Third Party Intermediaries (TPIs) in support of business aims is essential.
  • An awareness of the role of external Debt Collection Agencies in the support of business recovery aims, including Outbound Dialling, PDV, Disconnection Litigation and Final Debt Recovery methods.

THE IDEAL CANDIDATE:

What you’ll bring to the team:

  • The ability to work effectively cross functionally within all teams across the business.
  • Ability to consider and balance the needs of the Business whilst putting the Customer at the heart of everything that we do.
  • A real self-starter with a forward-thinking approach and enthusiastic nature.
  • Flexible hands-on and structured approach, and with high personal integrity.
  • Enjoys taking ownership and being accountable for their own work. Can self-manage where required and therefore can priorities work effectively and work to strict deadlines.
  • A team player who can work effectively within their immediate team and across the wider business to deliver results.
  • Confidence in problem solving with a strong attention to detail to ensure collection levels are maximised in the most efficient and effective manner, whilst working within company and regulatory guidelines.
  • Exceptional communication skills are required, as the candidate will be speaking to customers by phone and through email communications. Excellent internal stakeholder skills are required to embrace the existing Bryt Energy culture and be an effective member of the team.

 

Education and Training:

  • A working knowledge of the B2B electricity market and the regulatory guidelines which suppliers are required to work within.
  • Should have an awareness of the Ofgem, Energy UK and other regulatory guidelines in place for ensuring the debt collection activities are completed in line with regulatory guidelines for B2B energy companies.
  • A level 3 CICM Credit qualification (or above) is desirable, but not required for success in the role.
  • Basic numerical and written acumen and skills.

 

Abilities and Skills:

  • Competent working with Microsoft Excel spreadsheets to an intermediate level. The candidate will be responsible for working across various reports.
  • Ability to work in a multitude of systems to ensure notations well kept and update on customer account statuses clear and concise.
  • A flexible and adaptable approach, able to balance changing priorities and workloads.
  • Proactive and energetic approach, with a positive attitude and an ability to work well under pressure.
  • Demonstrate and embody Bryt Energy’s culture and Way of Working in everything that you do.

THINK YOU’VE GOT WHAT IT TAKES?

Contact us at careers@brytenergy.co.uk.

Smart Metering Analyst

THE ROLE:

We are looking for an experienced Smart Metering analyst with a comprehensive understanding of the “end to end” smart metering processes and Smart Firmware management.

The right candidate will work within the Customer Operations Metering & Settlement team to ensure all smart metering related processes are completed in accordance with regulatory and operational requirements. The role will require the individual to be the first point of contact for all Smart meter technical and operational queries. The role offers the opportunity to expand on their current knowledge base and also build a good understanding of other metering & settlement activities to help support the team and wider business.

KEY RESPONSIBILITIES:

  • Monitoring and resolution of all Smart meter technical & operational queries.
  • Developing the operational processes and Local Work Instructions (in conjunction with partners and Smart experts) to support Smart Metering operations within Bryt Energy. Including tariff changes, change of tenancies, change of supplier and post-installation reviews.
  • Responsible for ensuring the companies Smart Meter Firmware Management is operating as expected. Work with the IT department to ensure fully compliant IT infrastructure is in place.
  • Defining and managing Bryt Energy’s DCC Anomaly Detection thresholds & responsible for resolving any Anomaly Detection breaches and recommending remedial actions to ensure no repeat occurrence.
  • Helping to compile Smart Meter operational statistics for BEIS and Ofgem regulatory reporting.
  • Where required, support the company with the completion of the annual CIO audit activities.
  • Where required support the Metering & Settlement Manager to create and manage Bryt Energy Smart Meter Test functions, both on site & DCC Test Lab.
  • Will be a Super User for the uSmart adaptor, including raising incidents with UG helpdesk & User access control.
  • Service and Incident Management. Making effective use of systems and software to manage technical relationships with a variety of third parties (DCC, Utiligroup, Meter Manufacturers, Internal and external stakeholders).

THE IDEAL CANDIDATE:

What you’ll bring to the team:

  • Passionate about customer service and putting the customer at the heart of everything you do. Able to work with stakeholders across the business and effectively with our customers to resolve any queries in an accurate, timely, professional, and compliant manner.
  • Working within the metering and settlements team you will be able to collaboratively effectively to achieve daily, weekly, and monthly targets.
  • You will have a flexible hands-on approach with high personal integrity and comfortable working to targets with the minimum of supervision.
  • You will be a confident and clear communicator both internally within the company and with external customers and other stakeholders. Have the ability to challenge in an effective manner so as to maintain relationships but also comfortable voicing concerns as well as suggestions for improvement.

 

Education and training

  • Experience within the metering industry and a good understanding of the different metering solutions used.
  • A comprehensive knowledge of the end-to-end smart metering journey.
  • Experience in a technical smart metering environment.
  • Excellent communication and interpersonal skills.
  • Good numerical & IT skills.
  • Comfortable in presenting reports, compiling data and working with Excel to achieve our regulatory reporting requirements.

 

Abilities and skills:

  • Proven Smart Meter technical experience, including meter configuration and firmware management.
  • Experience of working with ESG DCC Adaptors – preferably either uSmart or ASe-I.
  • Smart Metering Testing experience is preferable but not essential.
  • Experience in finding defects and providing solutions to technical issues.
  • Broad knowledge of technologies supporting smart metering in the UK.
  • A good knowledge of key Supplier end to end processes (CoS, CoT, etc).
  • Must be happy to undertake Security Screening to BS5758 level.

THINK YOU’VE GOT WHAT IT TAKES?

Contact us at careers@brytenergy.co.uk