Senior Credit Risk Analyst

THE ROLE:

Location:
Birmingham, we operate a Hybrid working policy and employees are required to be in the Birmingham office a minimum of 2 days per week
Hours
Full time Monday to Friday, 37.5 hours a week.
Deadline:
7th April 2026

We are seeking to recruit a Senior Credit Risk Analyst to support the business with achieving its enduring Credit Risk strategy, conducting Credit Risk insight into prospective and on-supply business whilst acting to ensure business risk to financial losses is mitigated and managed.

WHAT YOU’LL BE DOING:

The Senior Credit Risk Analyst will take an active role in the ongoing delivery of the Bryt Energy Credit Risk strategy, undertaking credit risk analysis of new business opportunities and customers on supply with the aim of mitigating the risk exposure of Bryt Energy to businesses at risk of nonpayment or future debt and solvency-related challenges.

The role will include Credit Check activities, utilising Credit Reference Agency (CRA) data, alongside internal Credit Policy, modelling and own industry insight to conduct thorough, informed decisions, balancing business growth goals whilst ensuring potential loss indicators are understood and managed as appropriate.

You will also work with any credit insurance bureaus used by the organisation to support the company’s credit insurance risk strategy.

YOU’LL BE RESPONSIBLE FOR:

  • Working within the Customer Operations team primarily responsible for completing credit risk and credit checking-related activities for the B2B customers prospecting with Bryt Energy, and those already supplied. Utilising Credit Reference agency data, as well as Financial Statement reviews to conduct decision making outputs for acceptance and rejection of new business opportunities to the business.
  • Providing first line support in Credit Risk and Credit Check outcome decisions in informing business Sales output, working to ensure all credit opportunities are reviewed, assessed and decisions provided against appropriate DOA frameworks.
  • Utilisation of other non-financial tools (Compliance/HSE, Web Media, Press Events and Wider Industry insight) to inform decision making processes around credit sign off, utilising company systems to provide detailed insight commentary on each decision made.
  • Playing a lead role in developing and enhancing the Credit Risk strategy, forming a view of growth and risk sectors and providing frequent insight into wider economic, political, environmental and other risk factors to consider in our market focus strategy. Work with the Senior Leadership team in regularly assessing and ensuring the business Credit Risk policy remains appropriately tailored to current market and risk landscape, completing horizon scanning exercises and making recommendations as to policy and risk model changes.
  • Ownership of the monitoring and associated activities related to daily credit insight alert and watchlist notifications ensuring risk profiling is frequently re-assessed and understood. Work closely with the Finance and Collections departments to ensure high risk movements are captured, understood and appropriate actions communicated, utilising Security Deposit, Guarantees, Credit Insurance and other stipulations to manage risk.
  • Management of third-party Credit Insurance engagement and activity, ensuring all required opportunities are accurate, timely and live Credit Insurance policies are tracked against internal billing and payment data to ensure the business remains compliant of Insurance policy requirements. Ownership for requesting and managing any credit insurance claims needing to be made.
  • Owning oversight for prospective and on supply customers with additional credit stipulations are managed and appropriate communication actions taken, inclusive of Security Deposit, Corporate Guarantee, Credit Insurance, Risk Premia and others are tracked. Where actions are required, such as annual review of the Security Deposit retention per Deposit held, proactively communicate between the Customer, Customer Services and Sales to ensure appropriate decisions taken and acted upon in a timely manner.
  • Own the development for reporting requirements for Credit Risk insight, inclusive of presentation of key data insight in appropriate internal workstreams, KPI and management forums, as required.
  • Holding an advanced Delegation of Authority (DOA) for Credit Risk decision, deputising for the Head of Department and Finance and Customer Operations Directors as required by the business.
  • Working within the immediate department and business to develop the current end to end Credit Risk processes, working alongside IT and Project employees to ensure system infrastructure is fit for purpose, processes documented and regular reviews for suitability are conducted.
  • Working closely with the Collections departments (in both an internal and external collection capacities) in assistance of insight as to aged debtor credit risk portfolio makeup, working to derive appropriate risk classification and prioritisation is placed against debtor portfolio and assisting in data-led decision making in mitigation of bad debt exposure to the business.
  • Contribute to accurate and frequent upkeep of business risk registers, ensuring exposure and gaps are identified, actions for remediation agreed and taking ownership for delivery of actions and outputs as required.
  • The role will require direct external client contact as required, inclusive of attending and chairing risk meetings with customers, TPIs and other third parties to better understand financial positioning and to make informed decisions on any risk stipulations or mitigations required.

THE IDEAL CANDIDATE:

What you’ll bring to the team:

  • The ability to work effectively cross functionally within all teams across the business.
  • Ability to analyse a complex set of business financial statements, accounts and insight to provide informed decisions and output for prospective new business and on supply customers.
  • Ability to consider and balance the needs of the Business whilst putting the Customer at the heart of everything that we do.
  • A real self-starter with a forward-thinking approach and enthusiastic nature. Ability to act independently and proactively.
  • Flexible hands-on and structured approach, and with high personal integrity.
  • Confidence in problem solving with a strong attention to detail, whilst working within company and regulatory guidelines.
  • Curious nature, utilising different insight mediums to determine risk appetite and approach.
  • Exceptional internal and external stakeholder management skills are required to embrace the existing Bryt Energy culture and be an effective member of the department and the business.
  • Have a passion for the delivery of high-quality customer service throughout the customer journey.

 

Education and Training:

  • Experience of working with both direct B2B supply customers and Third-Party Intermediaries (TPIs) in support of business aims is essential.
  • Have 3+ years of experience in Credit Risk analysis or a similar analytical role.
  • Experience of operating at a senior credit risk analyst level is desirable.
  • A working knowledge of the B2B electricity market and the regulatory guidelines which suppliers are required to work within would be beneficial.
  • A 2:1 or above qualification in relevant degree field (Accounting, Finance, Mathematics are preferred) would be beneficial.
  • Experience of working with third-party Credit Reference Agencies (CRA) is required.

 

Abilities and Skills:

  • Advanced numerical, deterministic and written acumen and skills are required for the role.
  • Competent working with Excel, PowerBi and other reporting and modelling software to an intermediate level.
  • Ability to understand and interpolate complex financial data. Comfortable in reading of, understanding and making recommendations based on complex financial reporting data.
  • A flexible and adaptable approach, able to balance changing priorities and workloads.
  • Demonstrate and embody Bryt Energy’s culture and Way of Working in everything that you do.

THINK YOU’VE GOT WHAT IT TAKES?

To find out more about this role and to apply, please visit here.

Billing Analyst – Fixed Term Contract

THE ROLE:

Location:
Birmingham, we operate a Hybrid working policy and employees are required to be in the Birmingham office a minimum of 2 days per week
Hours
Full time Monday to Friday, 37.5 hours a week.
Deadline:
25th March 2026

A new opportunity has been created for a Billing Analyst to support our growing B2B Customer Billing Operation on a fixed term basis, up to the end of August 2026.

WHAT YOU’LL BE DOING:

  • As part of the customer operations billing team, you will be providing a first-class level of billing customer service through all operational activities which are completed. The ideal candidate is someone who has experience of billing B2B customers, both in NHH and HH areas.
  • You will be working very closely with other operational teams to resolve any billing related queries as well as other stakeholders within the business. Experience in Flex and Pass-Through billing areas would be advantageous due to the high increase of our flex contracted portfolios.
  • We are looking for a candidate with an independent work ethic but who can work within a team to a high standard to meet business objectives, and who will be hands on and not be afraid to take responsibility and can help shape the function of the billing team as it grows.
  • It is Hybrid working with a minimal mandatory in the office 2 days per week role.
  • The billing team works in line with business needs for any customer facing requirements to support customer service, be it from attending customer/ TPI and Bryt meetings where a billing analyst is needed for support, to taking customer calls due to high volume.
  • The successful candidate should be able to use this knowledge to deliver accurate and efficient billing to Bryt Energy’s growing customer base.

YOU’LL BE RESPONSIBLE FOR:

  • Working as part of the Billing team within the Customer operations department you will be responsible for the accurate production of B2B electricity billing statements for both Half Hourly (HH) and Non-Half Hourly (NHH) billing across our different customer portfolios, from deemed and fixed to our flex-based contracts.
  • There will be multiple tasks that will include the reviewing and application of annual industry charge changes as well as set billing standards for compliance in line with our energy regulator Ofgem.
  • You will be required to take ownership for your customer allocations and working closely with other operational teams to meet monthly billing performance to the agreed resolutions, accuracy and efficiency targets. This will include monitoring and resolving customer/TPI billing escalations and disputes to agreed SLAs.
  • Take ownership of queries raised from our customer service team to meet customer resolutions within agreed SLA’s.
  • Making sure that the analysis of complex billing data sets are to the agreed efficiency to gain insight and drive billing performance improvements.
  • Supporting other operational teams to show on-going management of unbilled accounts to ensure effective prioritisation and resolution of customer accounts. Along with being able to demonstrate effective stakeholder management and influencing skills to assist with query resolutions. Keeping a proactive approach to any required updates that are being fed into our customer base, this may be a supporting role on a call with the customer.
  • Utilising the systems to provide a clear account of billing statements and performance of customer portfolios, raising where needed to other departments for further analysis or information to meet resolutions within SLA’s.
  • Being proactive in monitoring and the managing of billing settlement exceptions, working with revenue assurance partners and taking actions where billing opportunities are identified.
  • To support in any required meetings to help drive billing performance and understanding across the business.
  • Continuous process improvement, constantly looking for ways to improve customer experience and optimise operational efficiency across bill production processes with minimal cost to serve.

THE IDEAL CANDIDATE:

What you’ll bring to the team:

  • Passionate about billing customer service and putting the customer at the heart of everything you do.
  • Working collaboratively with other areas of the business to meet set objectives.
  • Able to work across the business and effectively with customers to resolve any customer queries in an accurate, timely, professional and compliant manner.
  • Be a confident and clear communicator both internally with the company and with external customers and other stakeholders. Being able to challenge in an effective and professional manner to keep working relationships but make suggestions to improvements where identified.
  • B2B energy billing knowledge with a flexible hands-on and structured approach and with high integrity to meet team objectives with minimal supervision.
  • Enjoys taking ownership of own work and prioritisations.
  • The drive and desire to continue to make Bryt Energy the best UK electricity supplier for our customers and the people who work within it.

 

Education and Training:

  • I&C energy billing experience.
  • Microsoft Excel understanding.
  • Understanding of Ofgem billing based regulations.
  • Experience of analysing billing data sets, ideally with a numerical based higher qualification.
  • Knowledge of HH and NHH B2B electricity billing processes and detail calculations.
  • Advantageous for candidate to have experience of completing HH Pass-Through and Flex Billing Reconciliations with high degree of accuracy
    using industry gained knowledge.
  • A knowledge of Smart metering would be an advantage but not essential.

 

Abilities and Skills:

  • To be able to show a clear understanding of the energy billing journey end to end.
  • To be able to analyse complex data sets and drive meaningful insight.
  • Confidence in problem solving, utilising own initiative to take ownership and responsibility of set tasks.
  • Be able to prioritise your own workload to meet targets in an organised, concise and structured way.
  • To have good communication skills be it face to face, email or phone.
  • Be able to adapt with ever changing priorities.
  • A team player working well to meet objectives, as well as independently.
  • Be able to work with Microsoft Programs to intermediate levels to produce data sets.

THINK YOU’VE GOT WHAT IT TAKES?

To find out more about this role and to apply, please visit here.