Business Process Specialist (9-12 month FTC)


9-12 month Full-time contract
Full time Monday to Friday, 37.5 hours a week; Hybrid working approach

We are recruiting a Business Process Specialist to join the Commercial department in a new position. You’ll report into the Head of Portfolio & Pricing, with a matrix management reporting line to the Commercial Director.

The successful candidate will support the business with existing process mapping and optimisation, design of new processes, enhancement of controls and governance and delivery of process-related training.

We are looking for someone who has the technical experience and capabilities to review and optimise processes to deliver efficiencies, risk control and improved operational and customer benefits. You will be working with operations that are often data-intensive and incorporate complex calculations, so an ability to understand data-driven processes is essential. We also require someone who has strong stakeholder skills to be able to design and deliver training content to Commercial and Sales team members in an informative, professional and engaging way.


This is an exciting opportunity to join the Commercial department in a new position to support the business with process optimisation and re-design, together with change-related business readiness activities. You will focus on Commercial department operational activities and the cross-functional Quoting Workstream.

You’ll be working with colleagues to achieve common goals, so the ability to communicate within a team effectively and openly is essential to achieve a consistent working environment and approach. Whilst you will be personally responsible for the delivery of specific areas of commercial and quoting activity, the ability to work cross functionally is critical so you can support your colleagues and ensure business continuity of their areas in their absence.

You’ll be creating process documents for operational activities across Commercial and the Quoting Workstream in line with regulatory requirements and relevant business processes. You’ll also be completing deep dives of existing processes to identify areas of optimisation where efficiencies can be delivered through process refinement. You will create Bryt Energy-specific training material which you will then use to deliver training to specific employees. This training will be used for new starter induction processes, cross skilling, and business and industry changes. The material you create must be effective in achieving a consistent working practice for all employees who you train.

You’ll also work cross functionally to assess the impact of wider business or regulatory changes on the Commercial team. You will then proactively develop process documentation and deliver training updates to ensure employee knowledge is maximised in advance of changes being implemented.


• Working collaboratively with the Commercial management team to take a strategic and risk-based approach to review and document the operational processes. This will be achieved using appropriate process mapping and training documentation. An ability to run effective workshops to gather existing process knowledge is essential.
• Working closely with the operational teams, design new and/or improve existing processes to deliver the required business outcomes, gathering requirements and working on both existing and to-be processes.
• Identifying and assessing process level risks and controls; recommending appropriate controls and governance.
• Identifying and documenting process-related issues, carrying out root cause analysis.
• Challenging existing ways of working if necessary, and influencing teams to change.
• Delivering training to all employees in the Commercial Department to ensure a consistent understanding of core processes to deliver a positive experience to our customers. This includes new starter induction processes, change management-related training and cross skilling of employees.
• Supporting the teams in the creation of Local Work Instructions to capture detailed processes and reflect the improvements and changes.
• Becoming a subject matter expert in your designated areas to be able to accurately provide guidance and directions for the resolution of any employee questions.
• Being seen as an ambassador for change by having a positive mindset and strong interpersonal skills to engage people at all organisational levels.
• Identifying root causes of complaints or stakeholder queries and proactively reviewing and enhancing existing processes to improve the overall customer experience. This will include completing QA checks of core processes to identify knowledge gaps to create training material to develop employees.
• Working with HR to ensure a timely, thorough and consistent delivery of the induction process for new employees.
• Working with IT to ensure an aligned approach to business changes with a forward thinking approach to prepare employees for future changes. This will include cross functional working to create a business readiness and implementation strategy for process, system, or regulatory change.


What you’ll bring to the team:

• The ability to work effectively cross functionally within all teams across the business.
• Experience of managing business readiness activities for changes of significant scale.
• A can do attitude where flexibility is required to adapt to specific business challenges, alongside being able to maintain delivery of all mandated core requirements.
• A practical and solution-based mindset to be able to innovate and deliver process efficiencies.
• An engaging and positive attitude with a high degree of professionalism at all times.
• A collaborative working style, with the ability to build rapport and achieve common business objectives.


Education and Training:

• Experience in a similar process or business readiness role is essential, with evidence of working with data-driven processes.
• A formal business process qualification will be a distinct advantage.
• Whilst training can be provided for candidates without energy industry experience, to make an immediate impact it is highly desirable to have an extensive understanding of B2B retail supply business.
• Previous experience of delivering training is desirable with associated formal training having been completed.
• An externally recognised coaching qualification would be desirable but not essential.


Abilities and Skills:

• Strong MS Office skills are essential, primarily in Viso, PowerPoint and Word.
• Experience of process mapping, process optimisation and a solution-focused mindset.
• Previous experience of creating and delivering training content to employees.
• Effective levels of internal and external stakeholder management, with strong influencing skills at all organisational levels.
• Highly effective organisation and prioritisation skills with the initiative and ability to proactively plan and prioritise own work.
• Flexible and adaptable to respond to changing priorities.
• A professional written and verbal communication style.


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