We are looking for an ambitious and proactive Metering & Settlement Analyst to join our fast-growing company. As a Metering & Settlement Analyst you will be the first point of contact for any Metering-related enquiries, which could include processes such as Registrations, New Connections, Smart and Non-Smart metering related activities and settlement processes.

The role will cover all Non-Half hourly and Half hourly meter types, including AMR and Smart metering related tasks, so a strong working knowledge of core metering processes is essential. The ideal person will have excellent communication skills, experience in metering operational processes and a comprehensive understanding of the ‘end to end’ supplier processes involved.

Experience in general industry-related activities is required with a comprehensive working knowledge of flows and processes related to metering, registrations, settlement activities and new connections. Experience in all these activities is not essential as training can be provided, but a good general awareness of processes in some of these areas is desirable.

• Monitoring and resolution of all metering and settlement queries.
• Management and identification of P272 upgrades from SSD to completion.
• Compilation of different regulatory reports including metering GSOP reports.
• Ensuring all industry flows are sent and received in accordance to regulatory SLA’s.
• Managing relevant SDEP process activities.
• Building effective internal and external relationships to achieve settlement and metering targets.
• Working with Managed Service team to ensure cross functional process optimisation of core industry processes.
• Proactively identifying and implementing process improvements.
• Maintaining appropriate records of all internal & external metering activities.
• Working with stake holders to identify, report and manage theft of electricity.

What you’ll bring to the team:

• Passionate about customer service and putting the customer at the heart of everything you do. Able to work with stakeholders across the business and effectively with our customers to resolve any queries in an accurate, timely, professional, and compliant manner.
• Working within the metering and settlements team you will be able to collaboratively achieve daily, weekly, and monthly targets.
• You will have a flexible hands-on approach with high personal integrity and be comfortable working to targets with the minimum of supervision.
• You will be a confident and clear communicator both internally within the company and with external customers and other stakeholders. Have the ability to challenge in an effective manner so as to maintain relationships but also comfortable voicing concerns as well as suggestions for improvement.

Education and training:

• Experience within the metering industry and a good understanding of the different metering solutions used.
• Experience in a technical metering environment.
• Excellent communication and interpersonal skills.
• Good numerical and IT skills.
• Comfortable in presenting reports, compiling data and working with Excel to achieve our regulatory reporting requirements.
• Must be happy to undertake Security Screening to BS5758 level.

Abilities and skills:

• Ability to work on own initiative with good organisational skills.
• Understanding of MOP/MAP functions and confident in tracking and resolving issues.
• Experience of performance managing third parties MOP, DCDA and DNO’s as well as confident to escalate cases or issues directly with them.
• Working internally with Sales and externally with Managed Service providers to deliver a streamlined registrations process, including new connection management.
• A good level of understanding of the Supplier settlement process and the various NHH & HH settlement runs. Be able to optimise read management performance.
• A working knowledge of industry data flows for both metering and settlement activities.
• Responsible for analysis of eligible customer sites for smart meter installations. Working across the Metering & Settlements team to achieve the companies annual Smart installation target.