We will continue to support you by:

Answering your emails within our usual 48 hours response period, where your email is received before 4pm

Answering your phone calls as quickly as we can to provide you with any assistance you may need

Monitoring the government advice and updating you with any relevant changes

We also appreciate that payments may be more difficult at the moment, with tough decisions being made as to which bills are your priority. If you feel there is a chance you will be unable to pay your bill, please let us know as soon as possible.