If you’re having trouble with your payments, please contact us as soon as possible, so we can understand your problems and support you where possible. We’ll try to come to a suitable arrangement, however you might incur late payment interest charges, in accordance with your contract. We’ll try to collect your debt ourselves through email or phone conversations but, if we’re unable to reach a satisfactory resolution, we may refer your account to an external debt collection agency, who will collect the balance on our behalf.

For independent advice on paying your energy bills, please visit Business Debtline or Citizens Advice Bureau.