In the first instance, please contact our customer care team.
By telephone: 0330 053 8620 (opening hours – 8.30am to 5.00pm Monday to Friday)
By email:
By post: Complaints Department, Bryt Energy, 1 Victoria Square, Birmingham B1 1BD

Please have your account number to hand as this will help us deal with your issue more quickly. You can find this on any contract, bill or statement documents we’ve previously sent you.

We’ll always aim to resolve your complaint the first time you contact us. Where this isn’t possible, we’ll provide you with a dedicated complaint handler who’ll communicate with you regularly to keep you up to date with our progress in resolving your issue.

Please note that we will keep a written record of your complaint as well as any agreed resolution that we’ve reached.