Please ensure an actual meter reading has been submitted, rather than an estimated meter read, if this is what we have used on your recent invoice. We do not automatically refund credit balances if we are still supplying you, as we will use this credit to offset future consumption charges we bill you. If you would prefer the balance to be refunded, as long as we have billed you up to date with actual readings, and any other accounts you have with us are paid in full, then please email heretohelp@brytenergy.co.uk and request your refund. This will be paid in the same way your original payment was made.

Firstly, please ensure an actual meter read has been submitted. If we have used an estimated reading on your final bill, we will be unable to refund any remaining credit until we can bill you using an accurate reading. Then, once your final bill is issued and any other accounts you have with us have all been paid, any remaining credit balance will be refunded to you automatically within 14 calendar days. This will be paid in the same way your original payment was made.