We are unable to accept paper Direct Debit mandates. If you wish to pay by a Direct Debit then we would request that you set it up online by visiting our Direct Debit mandate set up page, here.

Contact our helpful customer support team at heretohelp@brytenergy.co.uk to confirm you have successfully registered to our online customer portal. If you have, we will be able to ensure you have access to all of your accounts.

Your current account balance will be displayed on the ‘Account summary’ page of your customer portal account.

To download your statements of accounts, you’ll need to log on to your customer portal and visit the Transaction Summary section. You will be asked to select a start & end date for the transaction summary you wish to view, which you can then download as a PDF.

You can access your half hourly data by visiting your account on your Bryt customer portal and selecting ‘Meter information’ on your account summary. You will be able to select a meter point and date range before downloading your half hourly data.